Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Danielle Brown

Detroit,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Business Development Manager

Rock Connections
Detroit, MI
05.2022 - Current
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Performed research to uncover potential target areas, markets and industries.

Onboarding Specialist

Rocket Pro
Detroit, MI
05.2021 - 05.2022
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Executive Resolution Advocate

Rocket Mortgage
Detroit , United States
12.2019 - 05.2021
  • Negotiated resolutions with consumers following escalation team goodwill guidelines.
  • Provided guidance and support to Customer Service Representatives in addressing consumer issues.
  • Answered incoming phone calls from customers and identified issues.
  • Referred complex issues to higher-level staff, resulting in timely resolution.

Senior Loan Officer

Rocket Mortgage
Detroit , MI
06.2018 - 12.2019
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Submitted loan applications to underwriter for verification and recommendations.

Event Manager's Assistant

Jolly Pumpkin
Detroit, MI
01.2016 - 03.2018
  • Accomplished multiple tasks within established timeframes.
  • Selected and ordered refreshments, decor and event materials.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cashier/Events Team Member

Slows To Go
Detroit, MI
06.2015 - 09.2016
  • Contributed to team success by completing jobs quickly and accurately.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Education

License - Massage Therapy

Irene's Myomassology Institute, Inc.
Detroit, MI
09.2022

Associate of Arts - Vocal Performance

Wayne State University
Detroit, MI
09.2016

High School Diploma -

Escanaba Area Public High School
Escanaba, MI
05.2010

Skills

  • Sales Presentation
  • Strategic Planning
  • Process Improvement
  • Microsoft Office
  • Team Management
  • Customer Service
  • Issue Resolution

Languages

German
Professional Working

Timeline

Business Development Manager

Rock Connections
05.2022 - Current

Onboarding Specialist

Rocket Pro
05.2021 - 05.2022

Executive Resolution Advocate

Rocket Mortgage
12.2019 - 05.2021

Senior Loan Officer

Rocket Mortgage
06.2018 - 12.2019

Event Manager's Assistant

Jolly Pumpkin
01.2016 - 03.2018

Cashier/Events Team Member

Slows To Go
06.2015 - 09.2016

License - Massage Therapy

Irene's Myomassology Institute, Inc.

Associate of Arts - Vocal Performance

Wayne State University

High School Diploma -

Escanaba Area Public High School

Similar Profiles

CREATE PROFILE
Danielle Brown