Dynamic professional with a proven track record at Boss Lady Brown Cleaning Service, excelling in fast-paced environments. Adept in customer service and problem-solving, with strong computer skills. Demonstrated ability to enhance team collaboration and optimize processes, ensuring exceptional service delivery. Recognized for dependability and a positive attitude, consistently exceeding expectations.
Work History
Cleaning Commercial Business, Warehouse, Dental of
Boss Lady Brown Cleaning Service
2022 - 2025
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Paid attention to detail while completing assignments.
Front Desk Receptionist
Hyatt Hotel
2019 - 2022
Managed check-in and check-out processes efficiently, streamlining guest arrivals and departures.
Coordinated room reservations using hotel management software, optimizing occupancy rates.
Assisted guests with inquiries, providing information on hotel amenities and local attractions.
Processed payments accurately and securely, reinforcing financial accountability at the front desk.
Scheduled, coordinated and confirmed appointments and meetings.
Greeted guests warmly, ensuring a positive first impression and enhancing customer experience.
Handled guest complaints professionally, resolving issues promptly to maintain high service standards.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Education
GED -
Messick Educational School
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Dependable and responsible
Multitasking
Excellent communication
Computer skills
Timeline
Cleaning Commercial Business, Warehouse, Dental of