Danielle Buckingham
Fort Worth,TX
Summary
IT infrastructure engineer experienced in designing, implementing, and optimizing IT systems. Proven ability to support an infrastructure that is efficient, secure, and scalable for the business. Responsible for troubleshooting technical issues, managing system upgrades, and working closely with other IT professionals to integrate modern technologies. Seeking a challenging role where I can use my technical abilities and problem-solving skills to contribute to the success of the business.
Overview
7
7
years of professional experience
Work History
Senior Technical Analyst
Omnicell
07.2025 - Current
- Senior Technical Analyst with expertise in supporting, troubleshooting, and optimizing Omnicell automated medication management systems in healthcare environments. Serves as a subject matter expert for hardware, software, and network-integrated solutions, ensuring system availability, regulatory compliance, and patient safety. Collaborates closely with clinical staff, pharmacy teams, engineers, and vendors to resolve complex technical issues, lead escalations, and support system upgrades and implementations in high-availability hospital settings.
- Serve as Senior Technical Analyst supporting Omnicell automated medication dispensing systems in acute care and hospital pharmacy environments
- Provide Tier III / advanced technical support for hardware, software, and network-integrated Omnicell solutions, including issue escalation and root cause analysis
- Troubleshoot complex issues involving medication dispensing cabinets, servers, databases, and network connectivity to ensure system uptime and patient safety
- Act as subject matter expert (SME) for Omnicell platforms, workflows, and integrations with EHR systems (e.g., Epic, Cerner)
- Lead and support system upgrades, patches, deployments, and new installations, ensuring compliance with change management processes
- Collaborate cross-functionally with pharmacy staff, clinical teams, field engineers, and vendors to resolve high-impact incidents
- Monitor system performance and availability in 24/7 healthcare environments, prioritizing incidents based on severity and patient impact
- Perform incident management, problem management, and service request fulfillment in accordance with ITIL best practices
- Document troubleshooting steps, system configurations, and resolutions within ticketing and knowledge management systems
- Ensure systems meet regulatory, security, and compliance requirements, including HIPAA and hospital IT standards
- Provide technical guidance and mentoring to junior analysts and support teams
- Support remote diagnostics, log analysis, and data review to proactively identify and prevent system failures
Senior System Administrator
Bkv Group
Fort Worth, TX
02.2025 - 07.2025
- Led system upgrades and migrations to enhance performance and reliability across server environments.
- Implemented security protocols, reducing vulnerabilities and ensuring compliance with industry standards.
- Developed automated scripts for routine tasks, significantly increasing operational efficiency and reducing downtime.
- Mentored junior administrators, fostering skill development and knowledge sharing within the team.
- Deployed, packaged, and maintained Win32, MSI, MSIX, Microsoft Store, and line-of-business (LOB) applications using Microsoft Intune across Windows, macOS, iOS, and Android devices.
- Designed and implemented automated application deployment workflows using Intune, Azure AD group-based assignments, and dynamic device/user groups to streamline onboarding and reduce manual effort.
- Managed application lifecycle processes including testing, version control, supersedence, dependency mapping, and retirement of legacy applications.
Configured application protection policies (APP/MAM) and app configuration policies to secure corporate data on both managed and BYOD devices. - Integrated Intune with on-premises infrastructure in hybrid environments, supporting co-management with SCCM/MECM for phased modern management adoption.
Troubleshot application installation failures using Intune logs, Company Portal diagnostics, Event Viewer, and PowerShell scripting to reduce deployment errors and improve success rates. - Coordinated application deployments with security, networking, and business stakeholders to ensure compliance, minimal user disruption, and adherence to change management processes.
- Implemented role-based access control (RBAC) and Conditional Access policies to control application access based on device compliance, user risk, and security posture.
Automated application packaging and deployment tasks using PowerShell and Microsoft Graph to improve consistency and deployment speed. - Documented standard operating procedures (SOPs) for application deployment, patching, and rollback in hybrid Active Directory and Microsoft Entra ID environments.
Senior Enterprise App Analyst
Children’s Dallas
Dallas, TX
07.2024 - Current
- Designed and deployed Cisco Unified Communications systems, including CUCM, Unity, and UCCX, serving hundreds of users across multiple locations
- Conducted capacity planning and performance tuning for Cisco voice networks.
- Integrated Cisco voice solutions with third-party tools for enhanced functionality.
- Provided tier-3 technical support, ensuring prompt resolution of complex issues.
- Migrated legacy telephony systems to Cisco VoIP solutions, improving call quality and reducing operational costs by [percentage or amount].
- Deployed and maintained Cisco Telepresence systems to enhance real-time communication and collaboration
- Configured and managed Cisco voice gateways, dial plans
Systems Engineer
Network Elites
Dallas, TX
12.2023 - 02.2025
- Deploy, configure, and manage Fortinet FortiGate firewalls and Cisco Meraki security appliances, including VPNs, site-to-site tunnels, SD-WAN, and security policies
- Design and implement network infrastructure using Meraki switches and wireless access points, ensuring secure, scalable, and high-availability client environments
- Lead firewall migrations and network refresh projects, from initial assessment and architecture design through deployment and post-implementation support
- Evaluate client requirements and develop accurate project scoping and pricing for servers, network equipment, and security solutions
- Deploy and manage on-premises and virtualized servers, including Windows Server, VMware, and Hyper-V environments
- Configure and maintain network segmentation, VLANs, and QoS to optimize performance and security across multi-site client networks
- Implement and manage remote access solutions, including SSL VPN and IPsec VPN for secure client connectivity
- Perform network monitoring, troubleshooting, and incident response to ensure uptime and rapid issue resolution
- Act as project manager for multiple concurrent client projects, coordinating timelines, vendors, documentation, and client communication
- Maintain detailed network diagrams, configurations, and change documentation in accordance with MSP best practices
- Provide technical guidance and recommendations to clients on security posture, hardware lifecycle, and infrastructure improvements
Senior System Administrator
DOT IT
Fort Worth, TX
02.2023 - 11.2024
- Provided technical support and troubleshooting for end-users, resolving issues promptly to minimize disruption to business operations.
- Stood up and supported print server for server-side application printing
- Analyzed and documented business workflows to identify areas for improvement, ensuring alignment with ERP system functionalities
- Worked with stakeholders for the implementation of Radius ERP modules to enhance supply chain and manufacturing processes, resulting in an increase in operational efficiency.
- Voice services, to include provisioning lines, configuring call queues, call flows, call monitoring and recording, input/output device management.
- Network services, to include port testing for continuity and connectivity, cable tracing/chasing, using advanced service models like, SaaS, cloud-based monitoring for nodes/switches.
- Server administration, support and monitor all hosted applications and services
- Design and deploy IT infrastructure, including servers, networks, and storage systems
- Maintain and monitor the performance, availability, and security of IT systems.
- Troubleshoot and resolve infrastructure-related issues.
- Collaborate with other IT teams to integrate new technologies and support business operations.
- Manage cloud-based services and virtualization technologies- Hyper V, VMWare, MS Entra.
- Ensure compliance with security policies and industry standards.
- Document configurations, processes, and system changes.
Service Advisor
Prosper CDJR
Prosper, TX
10.2022 - 01.2023
- RO, avg 25 per day. CDK. Service Write-Up. CSI > 102% benchmark. 45000 > gross profit- monthly.
- Perform customer intake, assess needs, identify critical vehicle failures, dispatch accordingly
- Perform customer follow-up, effectively communicate cost/scope/timeline of repair.
- Vehicle delivery
- DMS/CRM systems: ADP/CDK
Help Desk Technician
JPS Health Network
Fort Worth, TX
11.2021 - 10.2022
- Provide customer centric technical support services. Coordinate with all analysts and assist in necessary escalations. EPIC support. Desktop Support. Configure accounts. ITIL. Navigate consoles to resolve account locks/access. Dispatch according to error
- Average calls per day, 30
- Average number of self-service tickets, 10
- Average tickets closed per day, 35
- At JPS we offer Level I, II, and III ITIL Help Desk support services solutions. We have a team of 10, that comprehensively covers all levels- everyone capably handles a call, no matter its severity or category.
- Print server administrator, with responsibilities to include installing or uninstalling printers, resolving errors- spooler, network-, update and deploy printer drivers.
- Active directory user management, to be defined by assigning/ modifying user permissions, creating user objects, administering group policy, passwords.
- Creating new local users via PowerShell(scripting/commanding) on Windows10 for student accounts. Set defined parameters, including name, password, account expiration.
- ServiceNow ticketing, to be defined by logging requests/incidents, closing requests/incidents to resolved state, without functional/ hierarchical escalation (measured metric is greater than or equal to 95% first resolution) and minimizing Service Level Agreement breaches.
- Contributing to and maintaining the Knowledge Base center for most up-to-date material resource and solution engineering.
- Go Live software implementation, to be defined by supporting systems, network, and security engineers with change over. Identifying bugs and deploying patches.
- VMWare Horizon Administrator, to be defined by modifying/granting user permissions, patching supported hardware, resetting server.
- Browser Troubleshooting, AD Profile issues, File Restores, damaged hardware, Microsoft Office Suite (2010-O365), and multiple other issues
- SCCM deployments, software refresh, and remote viewing technologies.
- Assisted with migrations from Skype to MS Teams for clients, SharePoint Migrations. Server Patching
Service Advisor
AutoNation CDJR NRH
Hurst, TX
01.2019 - 01.2021
- RO, avg 25 per day. CDK. Service Write-Up. CSI > 102% benchmark. 45000 > gross profit- monthly.
- Perform customer intake, assess needs, identify critical vehicle failures, dispatch accordingly
- Perform customer follow-up, effectively communicate cost/scope/timeline of repair, regularly reassess expectations
- Vehicle delivery
- DMS/CRM systems: ADP/CDK
Systems Admin Assistant
SigmaPro Engineering
Haslet, TX
01.2019 - 01.2019
- Client Resource Management, Purchasing- supplies, fixed operations, Application tracking- review of candidate profiles, Technical Documentation, Travel Advising/ Trip Coordination, Data Analytics. VBA programming. SQL.
- Manage knowledge base. Create workflows, and procedural materials.
- Research, design, and implement, macro enabled, user friendly, excel workbooks, for data input, using VBA source code- for asset management, efficiency tracking. To work in place of a DMS system.
- Browser Troubleshooting, AD Profile issues, File Restores, damaged hardware, Microsoft Office Suite (2010-O365), and multiple other issues
- SCCM deployments, software refresh, and remote viewing technologies.
- Go Live software implementation, to be defined by supporting systems, network, and security engineers with change over. Identifying bugs and deploying patches.
Education
Master of Science - IT and Project Management
Colorado Technical University
12.2025
Skills
- Code/Command Based solution engineering; utilizing VBA for macro enabled data collection and information sourcing
- Asset management/Tracking
- Business process mapping and optimization
- Reporting and Data analytics: using integrated tools for Business Intelligence including Power BI, Crystal Reports, Tableau
- VPN configuration and support: Cisco, Fortinet
- PC Operating Systems: Windows 31-11; Server 02-2012; Cloud Computing Systems: Microsoft Office/Office365, SharePoint, Azure Active Directory; Cisco Routers and Phones, Kronos, Credit Card scanners, Print Cloud, VMWare Horizon
- Video Conference Systems: Zoom, Microsoft Teams, Skype
- EHR- EPIC
- CUICM, finesse, WebEx- translation patterns, number migrations, cloud conversion
- Crystal reports- implementation and design
- Enterprise Application deployment, configuration, and support: ERP, WMS, Database
- Extensive knowledge of PC troubleshooting, construction, setup, and installation; as well as troubleshooting and repairing hardware errors, resolving software issues, web browser issues, basic computer instruction
- SOP’s, creating technical documentation that is procedurally toned and focused on continuous improvement Focus on workflows and processes
- Customer led/driven technical support Identifying unspoken needs, uncovering the root concern, to minimize repeat/recirculating calls
- Network troubleshooting Monitoring of critical alerts Testing ports and switches for continuity and connectivity
- SQL server- strategic use of the graphical interface; including identifying key search field for query-based solution tracking Reindexing as needed based on performance of VM and end user experience
- Server back up File restores
- Statistical modeling techniques
- Effective communication
- Agile methodologies
- IT infrastructure
- API development experience
- Software development lifecycle
Timeline
Senior Technical Analyst
Omnicell
07.2025 - Current
Senior System Administrator
Bkv Group
02.2025 - 07.2025
Senior Enterprise App Analyst
Children’s Dallas
07.2024 - Current
Systems Engineer
Network Elites
12.2023 - 02.2025
Senior System Administrator
DOT IT
02.2023 - 11.2024
Service Advisor
Prosper CDJR
10.2022 - 01.2023
Help Desk Technician
JPS Health Network
11.2021 - 10.2022
Service Advisor
AutoNation CDJR NRH
01.2019 - 01.2021
Systems Admin Assistant
SigmaPro Engineering
01.2019 - 01.2019
Master of Science - IT and Project Management
Colorado Technical University