DANIELLE BURCH

• Led enterprise-scale digital transformation initiatives for IRS.gov, a mission-critical federal platform supporting millions of users annually in a highly regulated environment.
• Served as a solution lead, translating federal policy, legal mandates, and user needs into scalable digital strategies spanning content architecture, UX, engineering workflows, analytics, and compliance.
• Partnered closely with product managers, UX designers, engineers, and policy stakeholders to shape end-to-end solution approaches, ensuring alignment from discovery through implementation and optimization.
• Facilitated executive and stakeholder working sessions to align on solution scope, priorities, tradeoffs, and delivery sequencing, informing both near-term execution and long-term platform strategy.
• Delivered executive-level briefings and performance reporting, communicating risks, outcomes, and opportunities to guide modernization investments and operational decisions.
• Maintained governance and program visibility across complex dependencies, balancing mission objectives, regulatory requirements, and operational feasibility.

Key Initiatives:

Whistleblower Claims Digital Experience

• Acted as solution owner for a high-stakes digital service supporting legally sensitive submissions, leading multi-phase efforts from discovery through production.
• Defined solution scope, success metrics, and delivery approach, coordinating cross-functional teams to ensure compliance, usability, and operational integrity.
• Improved user task completion and service effectiveness through integrated experience design, analytics, and content strategy.

Enterprise Content Optimization (Taxpayer First Act / Inflation Reduction Act)

• Led a large-scale enterprise optimization initiative to reduce redundant and outdated content while improving system efficiency and scalability.
• Designed and executed a phased delivery strategy that aligned multiple stakeholders while minimizing risk and operational disruption.
• Implemented a publish-once, reuse-everywhere model to strengthen consistency, search effectiveness, and long-term sustainability across enterprise platforms.

Section 508 Compliance & Regulatory Strategy

• Served as program lead for accessibility and regulatory alignment across multiple IRS digital properties.
• Directed cross-functional remediation efforts bringing 900+ pages into Section 508 compliance.
• Advised leadership on regulatory risk, solution tradeoffs, and execution strategy within a mission-critical federal environment.

• Supported product lifecycle and web governance initiatives, aligning platform features and standards across agency groups to enhance digital efficiency and collaboration.
• Supported analytics-driven modernization and workflow optimization initiatives across enterprise digital systems.
• Developed program analytics and optimization frameworks using Google Analytics, ForeSee, and usability testing tools to evaluate system performance and customer behavior
• Led Agile delivery initiatives using JIRA, improving delivery visibility and increasing cross-team execution efficiency by 40%.
• Translated complex business requirements into actionable workflows, technical documentation, and data-informed recommendations for leadership.
• Modernized enterprise processes through automation and workflow simplification, reducing operational overhead and improving scalability.