Danielle Burton
Forest,VA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
26
26
years of professional experience
Work History
EDP SYSTEM CLERK ANALYST
UMASS HEALTH SERVICES
03.2022 - 06.2025
- - Monthly and yearly closing of the books for accounts receivable department
- - Creates reports with accuracy and attention to detail for financial review
- - Review and print monthly patient statements
- - Creates monthly collection reports for patient accounts and service manager
- - Bi-weekly exporting of insurance
- - Runs monthly company billing accounts
- - Scrubs, updates, corrects, and maps each semester third party waiver files
PATIENT SERVICES REPRESENTATIVE
UMASS HEALTH SERVICES
02.2019 - 06.2025
- - Answers high volume of phone calls/emails
- - Enroll/process/update students in school insurance program
- - Greets all students, and visitors courteously
- - Register patients
- - Process bills/copays
- - Reconcile accounts
- - Maintain school and student records
CERTIFIED PHARMACY TECHNICIAN
UMASS HEALTH SERVICES
02.2017 - 02.2019
- - Filled prescriptions
- - Processed/billed insurance claims
- - Assisted Pharmacy Manager in daily operations
- - Trained new hires on policies/procedures
- - Customer service
- - Packaged medications for, and filling, Pyxis machine
- - Transferred medications to and from other pharmacies
- - Assisted with inventory of medications
CERTIFIED PHARMACY TECHNICIAN
WALMART
10.2013 - 02.2017
- - Filled prescriptions
- - Processed/billed insurance claims
- - Customer service
- - Filled Control/Non-Control Meds
- - Maintained accurate inventory levels
- - Assisted Pharmacy Manager in daily operations
PHARMACY TECHNICIAN
RITE AID
01.2011 - 10.2013
- - Filled prescriptions
- - Processed/billed insurance claims
- - Filled control/non-control meds
- - Customer service
KEY HOLDER/SHIFT SUPERVISOR
ROCKY’S ACE HARDWARE
03.2010 - 01.2011
- - Responsible for opening/closing store
- - Conducted daily bank deposits
- - Administered paperwork for the operations of the store
- - Customer service
JEWELRY LEAD
SEARS
10.1999 - 03.2010
- - Sustained daily operations
- - Conducted daily bank deposits
- - Performed inventory reconciliation
- - Trained and evaluated jewelry associate’s performance
- - Maintained an organized, safe and clean work area
Education
Criminal Justice/Medical Assisting
Holyoke Community College
Holyoke, MAundefined
Pharmacy Technicians University Online
Stockton, CA01.2015
High School Diploma - undefined
Holyoke High School
Holyoke, MA01.2002
Skills
- Knowledge of Microsoft Word, Excel, Outlook
- Customer satisfaction
- Administrative support
- Filing systems
- Prioritization
- Basic accounting
- Office machine operation
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Data entry
- Attention to detail
- Problem-solving skills
- Cash handling accuracy
- Training and mentoring
- Telephone etiquette
Timeline
EDP SYSTEM CLERK ANALYST
UMASS HEALTH SERVICES
03.2022 - 06.2025
PATIENT SERVICES REPRESENTATIVE
UMASS HEALTH SERVICES
02.2019 - 06.2025
CERTIFIED PHARMACY TECHNICIAN
UMASS HEALTH SERVICES
02.2017 - 02.2019
CERTIFIED PHARMACY TECHNICIAN
WALMART
10.2013 - 02.2017
PHARMACY TECHNICIAN
RITE AID
01.2011 - 10.2013
KEY HOLDER/SHIFT SUPERVISOR
ROCKY’S ACE HARDWARE
03.2010 - 01.2011
JEWELRY LEAD
SEARS
10.1999 - 03.2010
undefined
Pharmacy Technicians University Online
High School Diploma - undefined
Holyoke High School
Criminal Justice/Medical Assisting
Holyoke Community College
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