CODY BELDEN
Reedville,VA
Summary
Enthusiastic IT Analyst with eight years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT analyst, System Administrator, IT Asset Manager, Data Manager
Commonwealth of Virginia
12.2020 - Current
- Support a group of over 6,000 users providing IT support services
- I manage all the IT assets for the department along with managing all of the software licensing
- I am also a data manager and work as a support to our EDI team when needed as a backup and I am the IT data manager
- Provide support to our HR department in running reports for pay data and auditing employment hours for all of our federal contract employees to make sure we meet the requirements for our federal audit
- To stay in compliance with our federal and state requirements to meet our goals for employment with workers with disabilities I manage and conduct reporting on all talent acquisition, compensation data, employee benefits, employee hours, and compliance with all of our HR systems and policies
- Notable Project Experience – I manage the PC Refresh every quarter for the agencies to ensure each user is provided with a new device once their service agreement with Iron bow has been met
- I manage all hardware and software inventory for the agency using service now as well as serving as the software administrator for Adobe, Salesforce, Project Place, Redcap, and recently have taken over creating an application through Power Apps to build an in-house inventory system for all of our assets
- I serve as the ServiceNow administrator for the agency and was a lead on the Service Now Implementation project and we went live with ServiceNow in October 2022
- I am currently working on a project where I am the EDI specialist working on converting all of our file data over from out POS system NCR CounterPoint over to our new ERP system Odoo so we can combine all of our State and Federal data into one system.
Technology Specialist
HCA Healthcare (Henrico Doctors Hospital)
06.2019 - 12.2020
- Supported a group of over 700 on onsite and remote users
- Manage tickets using Service Central ticketing system
- Daily duties include imaging Windows desktop computers and installing software using SCCM, troubleshooting complex software and hardware issues, deploying hardware to both onsite and to remote users, and troubleshooting printer related issues
- When called upon I assist with training new employees on department technical processes and system implementation
- I also provide our management team with daily and weekly hardware security reports
- Notable project experience – I recently played a part in helping my department complete a large-scale Windows 10 migration project
- I helped complete a project to configure, ship, and assist end users with setting up over 300 Aruba VPN hardware devices.
IT Specialist
Union Bank and Trust
06.2018 - 06.2019
- Provided quality technical support to both on site and remote users
- Managed multiple complex financial applications Supported Windows based systems and hardware
- Worked alongside System Administrators to assist with server maintenance and troubleshooting
- Also responsible for editing and creating documentation to ensure other team members had a rich process framework for managing system wide support
- Notable project experience – Assisted my team with a large scale critical financial software update Provided after hours support for monthly server maintenance
IT Specialist
Geico
07.2016 - 06.2018
- Provided high level telephone based technical support to over 1000 users
- Escalated complex or widespread issues to higher level support groups to provide fast, consistent resolutions
- Common ticket resolutions included assisting users with password resets, troubleshooting network connectivity issues, and assisting remote users with connecting to an enterprise VPN network
- Notable project experience – Worked with system administrators to finalize a new software implementation by working with over 100 end users to configure a locally installed thick client application.
Education
Bachelor of Science, Information Systems -
University of Southampton
07.2016
High School Diploma -
Rappahannock high School
06.2013
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Microsoft Teams
- Risk Assessment
- Business Intelligence
- Project-Level Hardware Planning
- Microsoft Power Apps
- HP Computer Desktop Hardware
- HP Printers
- Xerox Printers
- Windows 10
- Mac OS
- Linux
- Testing & troubleshooting
- Hardware management and implementation
- Desktop System Management
- Resource Allocation
- Effective Communication
- Customer Service
- IT Performance Reports
- System Maintenance
- ITIL Knowledge
- Systems Analysis
- DevOps Practices
- IT Troubleshooting
- Client Relations
- IT resource use
- Network Management
- Technical Writing
- System performance
- Technical Analysis
Accomplishments
- Supervised team of five staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- Eagle Scout
- Presidential Citizenship Award
- Congressional Citizenship Award
- Governor's Citizenship Award
- Marine Corps Auxiliary Citizenship Award
Certification
Microsoft Power Apps Fundamentals
Comptia A+
VITA AITR Certified
VITA Project Management Level 1
Timeline
IT analyst, System Administrator, IT Asset Manager, Data Manager
Commonwealth of Virginia
12.2020 - Current
Technology Specialist
HCA Healthcare (Henrico Doctors Hospital)
06.2019 - 12.2020
IT Specialist
Union Bank and Trust
06.2018 - 06.2019
IT Specialist
Geico
07.2016 - 06.2018
Bachelor of Science, Information Systems -
University of Southampton
High School Diploma -
Rappahannock high School