Danielle Burton

• Answered phone calls in a professional manner and transferred calls accordingly.
• Created spreadsheets using Microsoft Excel for tracking data and creating reports.
• Ensured compliance with company policies regarding record keeping procedures.
• Resolved customer complaints promptly and professionally.
• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Conducted data entry tasks with a high level of accuracy and efficiency.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Completed and mailed contracts, invoices or checks.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Documented notes during patient visits.

• Assisted physicians with patient examinations and gynecological procedures.
• Managed patient scheduling and maintained accurate appointment records.
• Prepared examination rooms and ensured proper medical supplies were available.
• Phlebotomy
• Triaged calls for doctors and called patients with lab/test results

Worked for Mercy Pediatrics in Wentzville MO

• Assisted patients with check-in and check-out processes.
• Prepared examination rooms for patient visits and procedures.
• Collected medical histories and documented patient information accurately.
• Assisted the physician in tongue and lip tie procedures