Danielle Butler
Baltimore,MD
Summary
Highly organized and proactive professional with exceptional communication skills and a steadfast work ethic. Demonstrated ability to thrive in team environments and effectively collaborate with colleagues.
Overview
18
18
years of professional experience
Work History
Sr Associate Service Specialist – PEO Payroll
Paychex
11.2021 - Current
- Oversee a book of business for 100+ payroll PEO clients
- Collaborate with internal partners to ensure client issues are resolved
- Use FLEX, Finesse, Client Space to review and document client interactions
- Solve problems concerning payroll procedures and policies
- Review and investigate entries on the NPR and ATBR reports.
Remote Tier 2 Customer Service Associate - Remote
NTI/Meijer
03.2018 - 12.2021
- Answer incoming call from customers using Salesforce
- Handle escalated calls from Tier 1 Agents
- Respond to customer emails and assist Tier 1 Agents with responding to emails
- Resolve customer concerns
- Issue credits to customer account or credit card
- Review refund request cases
- Review Tier 1 agent emails and phone calls to ensure policy and procedure are followed.
Owner/Director
Mini Miracles Daycare
01.2012 - 06.2020
- Developed a curriculum and program
- Managed facility
- Created a budget for the home-based facility
- Provided a safe environment for infants, toddlers, and pre-school children
- Prepare lesson plans.
Accounts Payable Associate
PCF
08.2007 - 10.2011
- Tracked payment and expenditure, including payroll, purchase order and invoices
- Paid employees by verifying expense reports and prepared checks
- Verified vendor invoices and created payments
- Reconciled entries to make sure the matched of each bank
- Prepared analyses of accounts and produced monthly reports.
Proof Operator Team Lead
Fiserv
11.2006 - 10.2011
- Operated a NCR7766 machine to encode, reconcile and sort credit and debit transactions
- Processed bank documents with a 98% accuracy maintaining a speed of 20,000 numerical keystrokes
- Assisted Encoders with locating errors in their batch
- Reconciled entries to make sure the matched of each bank
- Prepared end of night reports and emailed the reports to the appropriate person.
Education
Graduate -
Woodlawn High School
Baltimore, MD01.1990
Skills
- Training and mentoring
- Attention to Detail
- MS Office
- Client Engagement
- Customer Service
- Decision-Making
- Time Management
Notable Skills
- Attentive listener
- Resourceful problem solving
- Confident phone demeanor
- Proficient using Salesforce
- Proven ability to engage customers
- Effective complaint resolution
- Astute attention to detail
Timeline
Sr Associate Service Specialist – PEO Payroll
Paychex
11.2021 - Current
Remote Tier 2 Customer Service Associate - Remote
NTI/Meijer
03.2018 - 12.2021
Owner/Director
Mini Miracles Daycare
01.2012 - 06.2020
Accounts Payable Associate
PCF
08.2007 - 10.2011
Proof Operator Team Lead
Fiserv
11.2006 - 10.2011
Graduate -
Woodlawn High School
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