Danielle Cadena
Alice,TX
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable company in the position of Texas Afterschool Centers on Education (ACE) family Engagement Specialist.
Overview
6
6
years of professional experience
Work History
Transportation Dispatcher
R.E.A.L Inc.
06.2023 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
Activity Director
R.E.A.L Inc.
02.2020 - 06.2023
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Substitute Teacher
Ben Bolt Palito Blanco Elementary
01.2018 - 01.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Associate of Science - Science Education
Coastal Bend College
Alice, TX05.2018
High School Diploma -
Ben Bolt Palito Blanco High School
172 Badger Ln, Ben Bolt Texas 78342 06.2014
Skills
- Problem Assessment
- Customer Service Standards
- Equipment Location Identification
- Safety Processes
- Safe Driving Practices
- Service Request
- Clear Verbal Communication Skills
Timeline
Transportation Dispatcher
R.E.A.L Inc.
06.2023 - Current
Activity Director
R.E.A.L Inc.
02.2020 - 06.2023
Substitute Teacher
Ben Bolt Palito Blanco Elementary
01.2018 - 01.2019
Associate of Science - Science Education
Coastal Bend College
High School Diploma -
Ben Bolt Palito Blanco High School
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