Danielle Cadena
Alice,TX
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable company in the position of Texas Afterschool Centers on Education (ACE) family Engagement Specialist.
Overview
6
6
years of professional experience
Work History
Transportation Dispatcher
R.E.A.L Inc.
301 Lucero St. Alice Texas 78332
06.2023 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
Activity Director
R.E.A.L Inc.
722 S Humble St. Benavides TX. 78341
02.2020 - 06.2023
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Substitute Teacher
Ben Bolt Palito Blanco Elementary
401 Whitney Ave, Ben Bolt Texas 78342
01.2018 - 01.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Associate of Science - Science Education
Coastal Bend College
Alice, TX05.2018
High School Diploma -
Ben Bolt Palito Blanco High School
172 Badger Ln, Ben Bolt Texas 78342 06.2014
Skills
- Problem Assessment
- Customer Service Standards
- Equipment Location Identification
- Safety Processes
- Safe Driving Practices
- Service Request
- Clear Verbal Communication Skills
Timeline
Transportation Dispatcher
R.E.A.L Inc.
06.2023 - Current
Activity Director
R.E.A.L Inc.
02.2020 - 06.2023
Substitute Teacher
Ben Bolt Palito Blanco Elementary
01.2018 - 01.2019
Associate of Science - Science Education
Coastal Bend College
High School Diploma -
Ben Bolt Palito Blanco High School