Your Name
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Transportation Dispatcher
Harrisburg School District
Harrisburg, PA
03.2017 - 03.2020
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in 48 states.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 3 drivers to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Communicated with 3 drivers to assign projects and determine which trucks and trailers will be used with each load.
- Directed investigations to verify and resolve customer or shipper complaints.
- Directed dispatching, routing and tracking of 3 fleet vehicles.
Server
Wks Restaurant Group
Seal Beach, CA
07.2000 - 08.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
Office Clerk
Crate And Barrel
Locations: Northbrook, IL
01.1996 - 05.2000
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Delivered clerical support by handling range of routine and special requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Checked documentation for accuracy and validity on updated systems.
- Handled incoming business and client requests for information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Bachelor of Science - Pre-Medicine
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Understanding Customer Needs
- Needs Assessment
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Microsoft Office
- Credit Card Payment Processing
- Microsoft Internet Explorer
- Microsoft Outlook
- Reading Comprehension
- Active Listening
- IBM Domino
- Microsoft Windows
- Correcting Discrepancies
- Customer Service and Assistance
- Adobe Systems Adobe Flash
- Cash Register Operations
- Strong Analytical and Problem-Solving Skills
- Telephone Management
- Inbound and Outbound Calling
- Time Management
- Adobe Systems Adobe Acrobat
- Call Transfers
- Microsoft Excel
- Inquiry Requests
- Customer Inquiry Response
- Information Inputting
- Answering Customer Questions
- Online Chat
- Persuasion
- Service-Orientation
- McAfee
- YouTube
- Speaking
- Resolving Problems
- Database Search and Data Entry Skills
- Creative Solutions
- Health Education
- Outbound Calling
- Excellent Attention to Detail
- 50 WPM Typing Speed
- Medical Terminology
Timeline
Transportation Dispatcher
Harrisburg School District
03.2017 - 03.2020
Server
Wks Restaurant Group
07.2000 - 08.2006
Office Clerk
Crate And Barrel
01.1996 - 05.2000
Bachelor of Science - Pre-Medicine
University of Arkansas, Fayetteville