DANIELLE CAMPBELL
Byron Center,MI
Summary
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prior Authorization Representative
Coram Infusion
07.2023 - 12.2024
- Working with insurance companies/MDs offices to obtain Prior Authorizations
TEST CLAIM REPRESENTATIVE
Coram Infusion
04.2021 - 12.2024
- Working at a fast pace running test claims for patients through patients PART D plan.
- Understanding different insurance carriers and whether a claim should be approved or denied
CUSTOMER SERVICE SUPPORT REPRESENTATIVE
Coram Infusion
03.2020 - 04.2021
- Working with the Pharmacist to get infusion medications delivered to patients, setting up the first fills for patients, weekly recurring deliveries and any supply needs the patient might have
PHARMACY TECHNICIAN
Bartell Drugs
06.2017 - 07.2019
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Assist with daily drug inventory
POS ASSOCIATE
Bartell Drugs
01.2016 - 06.2017
- Managed the stores pricing system to keep everything up to date with the head offices numbers
Education
Pharmacy Technicians Training
Bartell Drugs
Seattle, WA11.2017
Pastry Program
Le Cordon Bleu
Seattle, WA05.2014
Skills
- Medication Preparation
- Teamwork Skills
- Customer Service Skills
- Detail Oriented
- Quick Learner
Certification
Certified Pharmacy Technician - Certification #J3B2G2G4
Timeline
Prior Authorization Representative
Coram Infusion
07.2023 - 12.2024
TEST CLAIM REPRESENTATIVE
Coram Infusion
04.2021 - 12.2024
CUSTOMER SERVICE SUPPORT REPRESENTATIVE
Coram Infusion
03.2020 - 04.2021
PHARMACY TECHNICIAN
Bartell Drugs
06.2017 - 07.2019
POS ASSOCIATE
Bartell Drugs
01.2016 - 06.2017
Pastry Program
Le Cordon Bleu
Certified Pharmacy Technician - Certification #J3B2G2G4
Pharmacy Technicians Training
Bartell Drugs
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