DANIELLE CARDOSO

Primary Duties and Responsibilities
• The Case Manager ensures compliance with standard internal and external and other accrediting agency contract policies and procedures.
• Facilitates daily clinical program activities in accordance with the established clinical schedule. Activities may include daily process groups and Therapeutic Community (TC) meetings, weekly program curriculum lectures, Life Skills seminars, caseload groups and specialized groups focusing on the areas of Anger Management, Relapse Prevention, Job Readiness preparation and Parenting Skills.
• Conducts initial intake session with new residents assigned to the program and orientates them about program requirements, reviews the residents criminal file and establishes a preliminary treatment plan.
• Conducts bi-weekly individual counseling sessions with assigned caseload. These sessions may include the following tasks: completion of a monthly progress report, monthly treatment planning, goal setting, crisis intervention, behavioral adjustment sessions, psychological referrals, and discharge planning in order to provide recommendations and referral sites for continued treatment upon their release.
• Maintains clinical charts (electronic and hard copy versions) for assigned resident caseload and ensures all documentation is completed in accordance with established deadlines and program policies.
• Monitors and addresses behavioral issues displayed by the resident population and conducts daily visual room inspections.
• Participates in compilation of data and program reporting functions.
• Participates in staff meetings, seminars and workshops, as required.
• May perform the duties of a Monitor including resident intakes, check-ins, breath analysis and drug screens, to provide backup when necessary.
• Monitors facility sanitation and safety. Assigns daily housekeeping chores to residents to comply with facility standards.

• Created and reviewed schedules, maintaining staffing levels to meet service goals
• Resolved issues with departments regarding business office procedures
• Fostered relationships with vendors to expedite orders, repairs and maintenance
• Supervised administrative staff, driving front office operations and continuous workflow
• Conducted performance reviews for staff employees
• Created staff schedules based on established guidelines and priorities
• Delivered quality customer service to staff and customers
• Applied for and obtained necessary permits or licenses
• Placed special orders, submitted online orders or contacted other stores to find desired items
• Computed sales prices, total purchases and received and processed cash and credit payment
• Recommended, select and help locate and obtained merchandise based on customer needs and desires
• Answered questions regarding store and merchandise
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Prepared sales slips and sales contracts
• Estimated and quoted trade-in allowances
• Helped customers try on and fit merchandise
• Maintained records related to sales

• Interpreted communication between staff and non-English speaking population
• Managed translation process to support accuracy of requested documents
• Translated documents using generalized target language to optimize understanding
• Understood and verbalized terminology in English and target language
• Facilitated communication by rendering accurate and complete interpretation of message
• Provided quality written translations of documents and publications from target language to English
• Investigated and researched terminology in source and target language to foster understanding and accurate translations
• Spoke in audible tones to help others clearly understand in person and on telephone
• Followed ethical codes that protected confidentiality of information
• Referred to dictionaries, lexicons, encyclopedias and computerized terminology banks for translation accuracy
• Checked translations of technical terms and terminology to ensure that are accurate and remain consistent throughout translation revisions
• Listened to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
• Compiled terminology and information to be used in translations, included technical terms such as those for legal and medical material
• Identified and resolved conflicts related to meanings of words, concepts, practices and behaviors
• Compiled information on content and context of information to be translated and on intended audience
• Edited and revise translated materials
• Read written materials, such as legal documents, scientific works and news reports and rewrote material into specified languages
• Discussed translation requirements with clients and determined any fees to be charged for services provided

• Maintained knowledge of company products and made recommendations based on client needs and prices
• Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits
• Generated leads and prepared business proposals to promote company growth and industry relevance
• Liaised with clients regarding new company information, promotions and products
• Attended industry events and conferences to promote company and locate new business opportunities and clients
• Tracked and analyzed account metrics and reported findings to supervisors and executives
• Gauged product success and made improvements according to client feedback
• Addressed customer complaints and provided satisfactory solutions through procedure changes
• Forecasted company sales and met quarterly and annual financial targets using proven financial strategies
• Analyzed client feedback and implemented policy changes to increase overall satisfaction
• Researched industry trends and adjusted business strategies to meet customer needs
• Updated client information, contract changes and product prices in company databases
• Oversaw regional and local sales managers and staffs
• Determined price schedules and discount rates
• Monitored costs, competition and supply and demand to establish and adjust selling prices
• Managed sales team to consistently achieve growth and hit sales targets
• Resolved customer complaints regarding sales and service

• Navigated through computer screens to complete and review documents and other forms
• Interviewed applicants to obtain and verify information to determine eligibility
• Verified applicant information by direct contact, phone contact and home visits
• Documented communications and contacts with clients in computer system
• Advised clients of deadlines, time frames and actions required to qualify for eligibility
• Approved or denied applications, informing applicants within required time frames
• Analyzed and interpreted written, numerical and verbal data from various sources
• Established and maintained multiple electronic files to conduct regular reviews and updates
• Communicated with others to obtain and verify eligibility information
• Stayed current with changes in rules, laws and procedures to maintain timeliness and accuracy
• Interpreted and explained information such as eligibility requirements, application details, payment methods and applicants' legal rights
• Kept records of assigned cases and prepared required reports
• Answered applicants' questions about benefits and claim procedures
• Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status
• Interviewed and investigated applicants for public assistance to gather information pertinent to applications
• Initiated procedures to grant, modify, deny and terminate assistance and referred applicants to other agencies for assistance