Danielle Carter
Westford,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
StoreManager
Ann Taylor
12.2021 - Current
- Responsible for all aspects of business, from client servicing to operational excellence.
- Grew brand sales by 117% from fiscal year 2021 to 2022, with 2022 being most profitable in last five years in said location.
- Exercised leadership capabilities by successfully motivating and inspiring others. Recruited, hired, trained and retained upwards of 12 plus employees over the course of one year.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Ann Taylor
07.2020 - 12.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Recruited, hired, and trained initial personnel.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve on growth and development.
Sales Lead Manager
Ann Taylor
03.2018 - 07.2020
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training, resulting in a 30% profit growth from the previous fiscal year.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Certification Course For Clifton Strengths Coach
Clifton Strengths / Gallup Certification
10.2021
Business Management
Middlesex Community College - Bedford
Bedford, MA09.2014
Master of Arts - Expressive Therapy
Lesley University
Cambridge, MA05.1996
Bachelor of Arts - Clinical Psychology
Curry College
Milton, MA05.1994
Skills
- Self-Motivated
- Excellent Communication, specifically in written word
- Analytical and Critical Thinking
- Team-building, Training and Development
- Organization and Time Management
- Decision-Making
- Attention to Detail
- Flexible and Adaptable
Timeline
StoreManager
Ann Taylor
12.2021 - Current
Store Manager
Ann Taylor
07.2020 - 12.2021
Sales Lead Manager
Ann Taylor
03.2018 - 07.2020
Certification Course For Clifton Strengths Coach
Clifton Strengths / Gallup Certification
Business Management
Middlesex Community College - Bedford
Master of Arts - Expressive Therapy
Lesley University
Bachelor of Arts - Clinical Psychology
Curry College
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