Danielle Cate
Talbott,TN
Summary
As a hardworking and compassionate candidate with excellent interpersonal relationship and communication skills, I will thoroughly enjoy helping to meet the needs of children and families in our community. My approach fosters a warm and supportive role in merging families and community resources together to help individuals function at their optimal level.
Overview
16
16
years of professional experience
Work History
Receptionist
RPN Machine Shop
Morristown, TN
02.2024 - Current
- Greets incoming visitors and customers professionally and provides friendly, knowledgeable assistance.
- Answers the phone promptly and directs incoming calls to correct offices.
- Resolves customer problems and complaints timely and efficiently.
- Supports office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponds with clients through email, telephone, or postal mail.
- Handles some HR and health and safety matters timely and efficiently.
Server
Dollywood's Heartsong Resort
Pigeon Forge, TN
09.2023 - Current
- Demonstrates strong multitasking skills by managing simultaneous orders, without compromising accuracy.
- Serves guests promptly with focused attention to customer needs.
- Collaborates with team members to improve workflow.
- Cultivates warm relationships with guests and co-workers.
In-School Suspension Teacher
Jefferson County Schools
Jefferson City, TN
08.2019 - 09.2023
- Provided emotional support to suspended students, helping them navigate challenging situations both inside and outside the classroom.
- Empowered suspended students to take responsibility for their actions by guiding them through self-reflection exercises aimed at identifying areas for improvement.
- Provided student accountability by regularly monitoring and documenting progress during suspension periods.
- Implemented engaging activities designed to teach valuable life skills such as: conflict resolution, goal-setting, and decision-making to suspended students.
- Supported academic success by providing individualized instruction based on student needs and learning styles.
- Served as a liaison between suspended students and support staff, ensuring that all necessary resources were implemented to help with student success.
Eligibility Counselor
State of Tennessee, Dept of Human Services
Dandridge, TN
08.2008 - 02.2019
- Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
- Connected clients with appropriate resources within the community based on their unique needs, fostering a supportive environment for growth.
- Assisted clients in completing required forms and documentation, improving the accuracy and efficiency of submissions.
- Prevented fraudulent claims by meticulously verifying client information against supporting documents.
- Met timelines standards for case completions.
Education
Bachelor Of Science - Child And Family Studies
Carson-Newman University
Jefferson City, TN05.2008
Skills
Interpersonal relationship skills
Active listener
Empathetic
Discerning
Prioritizer
Verbal and written communication
Documentation and reporting
Time management
Organization skills
Team builder
Results oriented
Conflict management
Timeline
Receptionist
RPN Machine Shop
02.2024 - Current
Server
Dollywood's Heartsong Resort
09.2023 - Current
In-School Suspension Teacher
Jefferson County Schools
08.2019 - 09.2023
Eligibility Counselor
State of Tennessee, Dept of Human Services
08.2008 - 02.2019
Bachelor Of Science - Child And Family Studies
Carson-Newman University