Danielle Chari
Summary
Dedicated and creative Economics graduate with a proven track record of providing exceptional customer service and leveraging strong communication skills to assist clients in making informed financial decisions. Seeking to utilize and continue to grow my knowledge of financial products and services to support clients in achieving their long-term financial goals and contribute to the growth and success of a reputable firm.
Overview
7
7
years of professional experience
Work History
Zone customer service specialist , Bilingual customer service associate
Sherwin Williams
06.2019 - Current
- Facilitate daily operations of the store, assist customers with choosing products, giving recommendations of application of products, referrals for equipment servicing, architectural and cosmetic work.
- Receiving and processing customer orders, Receiving and processing checks, and inquiring about bad debit on accounts. Creating business accounts for customers, Taking credit account applications and servicing said accounts.
- Handled escalated situations calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed a high volume workload while maintaining a courteous and professional demeanor.
- Increased customer sales by 3% providing exceptional problem-solving skills and personalized solutions in multiple languages .
- recipient of several Medallias (acknowledgment from a customer for exceptional service )
Party host
Funland
02.2017 - 05.2019
- To ensure that plans for the guests went accordingly, take deposits and process payment and orders for events.
- Ensure the inventory for the parties is full, ensure the satisfaction of the guests.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Education
Bachelor of Science - Economics
Virginia Commonwealth University
Richmond, Virginia08.2024
Brooke Point High School
Stafford, VA05.2018
Skills
- Communication
- Interpersonal skills
- Customer service
- Problem solving
- Time management
- Flexibility
- Teamwork
- Proficiency in Microsoft Office
- Attention to detail
- Organization
- Excellent written and oral communication
Languages
Spanish
Professional Working
shona
Native or Bilingual
Timeline
Zone customer service specialist , Bilingual customer service associate
Sherwin Williams
06.2019 - Current
Party host
Funland
02.2017 - 05.2019
Bachelor of Science - Economics
Virginia Commonwealth University
Brooke Point High School
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