Zury Marquez
Washington
Summary
While I am only 24-years old, I have always prided myself on being a hard worker, being able to tackle any obstacle needed to finish my work, a team player, and always striving to grow. "Knowledge is power" and that is a motto I live by and incorporate into my work ethic. I easily adapt into whatever kind of environment I am in and grow connections with peers, customers, clients, and partners.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bilingual Store Specialist Customer Service
Sherwin-Williams
Washington
10.2024 - Current
- Assisted customers in selecting paint and supplies for various projects.
- Managed inventory levels to ensure product availability and quality.
- Operated paint mixing machines to create custom color blends.
- Help with weekly call list and follow-up with accounts
- Listen to our contractors and look for opportunities to have them try premium products
- Maintained store cleanliness and organized displays for optimal presentation.
- Responded to customer inquiries and resolved issues promptly and efficiently.
CHECKER
Coca-Cola Consolidated
11.2023 - 07.2024
- Inspected pallets to ensure the right products were being sold and in the correct amount as well.
- Was the main checker for side-load trucks and would help the builders and fork-lift drivers as well when we were short of them.
DETAILER
Carvana
02.2023 - 07.2023
- Inspect cars, check-in cars daily, drive cars to our inspection center, detail multiple cars a day, and load them into our tower for resale.
- Coordinate with our inspection center in case there were any cars that did not pass inspection or had to have something repaired to update customer of any delay.
VALET MANAGER
RVA Valet
09.2021 - 04.2023
- Hire and manage employees, create weekly schedules, conduct quarterly observations and reprimand workers when needed.
- Greet and offer expert level valet services to guests.
- Coordinate private events.
BATCH SUPERVISOR
Amazon Fresh
10.2021 - 03.2022
- Oversee a group of employees to ensure efficiency and customer satisfaction as well as implementing problem solving into daily operations.
- Work alongside drivers from a third-party company to ensure the right products were getting the appropriate destination.
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
08.2017 - 02.2022
- Conduct all processes within daily store operations including price checking, cashiering, and customer satisfaction.
- Started as a cashier, but was also a paint and freight associate as well and learned how to run the paint desk by myself and also learned how to operate multiple different heavy machinery.
Education
Certificate - Welding Certification
Virginia Western Community College
Roanoke, VA 04.2024 - 12.2024
High School Diploma -
William Fleming H.S
Skills
- Communication
- Problem-solving
- Multi-Tasker
- Leadership
- Time Management
- Organization
- Team Work
- Critical Thinking
- Customer engagement
- Customer follow-up
- Fluent in Spanish
Certification
Forklift Certified
Timeline
Bilingual Store Specialist Customer Service
Sherwin-Williams
10.2024 - Current
Certificate - Welding Certification
Virginia Western Community College
04.2024 - 12.2024
CHECKER
Coca-Cola Consolidated
11.2023 - 07.2024
DETAILER
Carvana
02.2023 - 07.2023
BATCH SUPERVISOR
Amazon Fresh
10.2021 - 03.2022
VALET MANAGER
RVA Valet
09.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
08.2017 - 02.2022
High School Diploma -
William Fleming H.S