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Danielle Chasten
Ankeny,IA
Summary
Proactive Daycare Provider with extensive experience in early childhood development and care planning. Successfully managed daily routines, supported family transitions, and encouraged social and emotional growth through positive reinforcement and educational activities. Skilled in maintaining health and safety standards, preparing healthy meals, and collaborating with parents to ensure a nurturing environment.
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
17
17
years of professional experience
Work History
Daycare Provider
Tiny Hands Daycare
06.2017 - 11.2024
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Encouraged children's emotional and social development.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Daycare Provider
In Home Daycare
07.2014 - 04.2017
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Encouraged children's emotional and social development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Loan Processor
Bankers Trust
06.2013 - 06.2014
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Evaluated loan requests and documents to verify accuracy and completeness.
Loan Processor
Academy Mortgage Corporation
10.2012 - 06.2013
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Annuity Customer Service Representative
Office Team Employment Agency/Metlife
West Des Moines, Iowa
03.2012 - 08.2012
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Process basic to intermediate financial post issue transactions including full surrenders
- Contact agents & clients to help expedite their requests
- Generate forms and letters to be sent out when needed
Mortgage Specialist
Liberty Bank
Clive, Iowa
02.2011 - 08.2011
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
Loan Coordinator/Closer
Aerotek/Nationwide Home Mortgage
Des Moines, Iowa
09.2010 - 01.2011
- Ensured prompt funding of approved loans by coordinating with settlement agents, attorneys, and title companies for timely disbursement of funds.
- Stayed informed about regulatory changes, ensuring compliance within all daily operations and avoiding costly penalties or delays.
- Ensured data integrity by meticulously reviewing financial documents, credit reports, and other supporting materials for accuracy during the application process.
- Improved customer satisfaction with timely status updates and transparent communications during the loan process.
- Enhanced loan processing efficiency by streamlining documentation and communication between departments.
Loan Adjuster Specialist
Wells Fargo
West Des Moines, Iowa
03.2008 - 08.2010
- Developed tailored repayment plans for struggling borrowers that aligned with their unique financial needs and capabilities.
- Consistently met departmental goals related to loan adjustment volume, delinquency levels, and customer satisfaction metrics.
- Ensured compliance with federal regulations on loan adjusting procedures, keeping current on industry changes to maintain best practices.
- Built strong relationships with borrowers, fostering trust and open communication during the adjustment process to achieve mutually beneficial outcomes.
- Expedited the approval process for loan adjustments, thoroughly reviewing financial statements and verifying income sources.
- Maintained accurate documentation on all borrower communications, ensuring quick retrieval for audits or legal proceedings.
- Streamlined loan review processes for increased efficiency with timely decision-making on loan modifications and forbearance requests.
Education
High School Diploma -
Pontiac Township High School
Pontiac, IL06-1997
Skills
- Health and safety
- Infant Care
- Care Planning
- Activities Planning
- Early Childhood Development
- Social Development
- Social and academic development
- Processing procedures
- Pipeline Management
- Document Review
- Appraisal review
- Financial document review
- Information Verification
File Management
Loan Closing Procedures
Legal Compliance
Processing documents
Verifying information
Reviewing financial paperwork
Customer Communication
Data Entry
Employment Verification
Customer Service
Mortgage Loan Processing
Interests
Timeline
Daycare Provider
Tiny Hands Daycare
06.2017 - 11.2024
Daycare Provider
In Home Daycare
07.2014 - 04.2017
Loan Processor
Bankers Trust
06.2013 - 06.2014
Loan Processor
Academy Mortgage Corporation
10.2012 - 06.2013
Annuity Customer Service Representative
Office Team Employment Agency/Metlife
03.2012 - 08.2012
Mortgage Specialist
Liberty Bank
02.2011 - 08.2011
Loan Coordinator/Closer
Aerotek/Nationwide Home Mortgage
09.2010 - 01.2011
Loan Adjuster Specialist
Wells Fargo
03.2008 - 08.2010
High School Diploma -
Pontiac Township High School
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