Manager II specializing in software project management with robust experience at Flywire. Recognized for establishing a 30-day implementation record while concurrently leading four projects in newly acquired UK market, generating over $1M in new business. Expertise in cultivating high-performing teams and fostering strong client relationships to align with business objectives and deliver optimal solutions. Also proficient in Smartsheets, JIRA, Microsoft xcel, and Microsoft PowerPoint.
Overview
12
12
years of professional experience
Work History
Manager II, Project Management, Edu Implementation
Flywire
Chicago, IL
10.2018 - Current
Spearheaded new integration for largest implementation in United Kingdom, overseeing 4 simultaneous projects and generating 1 million in new business.
Directed project efforts leading to a record 30-day implementation, boosting speed by 70%.
Developed onboarding plans, hired, and trained new project managers for effective integration.
Spearheaded product projects by developing file specifications, customized project plans, and flow charts.
Built relationships with cross-company teams to enhance project efficiency and speed.
Managed Flywire's project pipeline and allocated resources effectively.
Participated in RFP presentations aimed at securing new business
Constructed surveys and interpreted customer feedback data to create action plans for optimizing services offered.
Lead, CTM Operations
Coyote Logistics
Chicago, IL
01.2016 - 10.2018
Supervised daily operations to ensure efficient workflow and productivity.
Trained new operation representatives while tracking performance and growth metrics.
Assisted manager with high-level meetings and prepared comprehensive reports.
Conducted quarterly team meetings to align on goals and deadlines.
Coordinated monthly presentations with customers to address priority regions and operational changes.
Resident Assistant
University of Illinois at Springfield Residence Life
Springfield, IL
08.2013 - 05.2015
Managed university court overseeing 40 residents, ensuring compliance with rules and policies.
Planned and promoted four monthly events to enhance student engagement on campus.
Acted as liaison between residents and Department of Residence Life to facilitate communication.
Counseled students on personal and academic issues, addressing concerns effectively.
Demonstrated leadership by enforcing university rules consistently and fairly.
Education
BBA - Double Major in Business Administration And Management