Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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RICARDO DEMOSTHENE

RICARDO DEMOSTHENE

Brooklyn,NY

Summary

Results focused professional offering excellent project management, multi-tasking, and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilizes analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Overview

8
8
years of professional experience

Work History

Implementation Project Manager II

PNC Bank
Brooklyn, NY
04.2022 - Current
  • Effectively manages 30+ projects worth over $600K through the implementation project lifecycle in the Treasury Management line of business while delivering several ahead of their expected go-live date
  • Review and understand key performance metrics related to projects and implementations in order to track the success of each project from a business and technical perspective as well as quickly determine any issues
  • Improves procedural line of sight by 50% through delegating activities and tasks to technical resources; collaborates with cross-functional teams to manage scope creep and process gaps
  • Gain alignment with teams and stakeholders on scope, project planning, concept, and risks before treasury management workflows are initiated
  • Leverages RAID log and Microsoft Project to convey float, due diligence, and action items of projects simultaneously
  • Arranged ongoing technical training classes for clients around financial products.

Senior Process Improvement Specialist

PNC Bank
11.2020 - 04.2022
  • Liaised with Subject Matter Experts to implement revised student lending procedures that decreased high-level complaint volume, improved YoY outbound call growth by 19% in 2021 - 2022, and drove application volume by 31% in 2021
  • Utilized cloud-based ALM software to compile, analyze, and present key metrics used in the proposal of student lending initiatives as project lead
  • Facilitated through completion development of a 52-video e-Learning library using SharePoint for Student Lending procedures
  • Implemented Customer Care Team scorecards that improved QA and assisted in aligning executive goals
  • Improved methods and procedures for processes, measurement, documenting, and workflow techniques.
  • Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning.

Quantitative Analytics Development Associate

PNC Bank
06.2019 - 11.2020
  • Completed projects at a 100% completion rate by leveraging Microsoft Excel and Jira to effectively manage projects on the Decision Science team in Retail Lending
  • Streamlined the bank-wide transition from risk-weighted average models to long-run averages on the Credit Portfolio Management team through internally developed procedures
  • Improved performance transparency by 50% on the Indirect Auto Portfolio through dealer scorecards as a by-product of impact analysis and querying databases using SQL

Accounting Assistant

Queens College
Queens, NY
02.2018 - 05.2019
  • Supervised record-keeping and financial health of 119 student clubs while managing day-to-day office operations
  • Designed a 2-day cycle time system for encumbrance to vendor payment which led to 75% fewer invoice mistakes
  • Enriched middle and semester-end student club reviews by providing financial YoY trends and standing
  • Utilized Microsoft Excel and Microsoft PowerPoint to provide financial recommendations to the VP of operations
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Sales Supervisor

Best Buy
New York, NY
12.2014 - 02.2017
  • Successfully trained and managed dual departments with 18 direct deports while maintaining or exceeding 95% of KPIs
  • Monitored costs, competition, and net promoter score (NPS) trends to deliver at least 20% MoM net profit margin consistently
  • Drove collaborative omnichannel solutions to complex client issues while executing department and company-driven initiatives.
  • Promoted a culture of customer focus, product knowledge, and production solutions to build loyal customer base.

Education

M.S - Business Management

Koppelman School of Business, CUNY Brooklyn College

B.A - Business Management

CUNY City College of New York

Skills

  • Critical Thinking
  • Time Management
  • Problem-Solving
  • Effective Written and Verbal Communication
  • Attention to detail
  • Stakeholder Relations
  • Performance Tracking
  • Project Management
  • Task Prioritization and Delegation
  • Technology Implementation

Languages

  • English
  • Fluent

    • Work Availability

    monday
    tuesday
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    thursday
    friday
    saturday
    sunday
    morning
    afternoon
    evening
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    Timeline

    Implementation Project Manager II

    PNC Bank
    04.2022 - Current

    Senior Process Improvement Specialist

    PNC Bank
    11.2020 - 04.2022

    Quantitative Analytics Development Associate

    PNC Bank
    06.2019 - 11.2020

    Accounting Assistant

    Queens College
    02.2018 - 05.2019

    Sales Supervisor

    Best Buy
    12.2014 - 02.2017

    M.S - Business Management

    Koppelman School of Business, CUNY Brooklyn College

    B.A - Business Management

    CUNY City College of New York

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