Danielle Clapp
La Grande,United States
Summary
Accomplished Personal Lines Account Manager with a proven track record at HUB International NW, LLC, showcasing expertise in auto insurance and a commitment to service excellence. Demonstrates exceptional teamwork and collaboration, effectively enhancing client satisfaction and operational efficiency. Skilled in office administration and industry regulations, consistently surpassing efficiency targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
HUB International NW, LLC
Spokane, WA
03.2022 - Current
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Pursued continued professional development through insurance workshops, course and webinars.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Attended regular meetings with other agents or brokers to discuss current trends in the industry.
- Assessed customers' insurance needs, determined coverage levels and provided quotes.
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
Family Insurance Agent
ISU The Stratton Agency
La Grande, United States
06.2017 - 03.2022
- Licensed family insurance agent authorized in Oregon for property and casualty insurance.
- Managed existing policies and crafted new business solutions.
- Conducted quality assurance with insurance companies.
- Developed appropriate quotes based on risk information.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
Registration Specialist
Oregon Medical Group
, United States
03.2015 - 06.2017
- Welcomed patients and visitors with promptness, courtesy, and assistance.
- Collaborated with physicians to resolve front office function issues.
- Coordinate handling of Workers' Compensation cases.
- Interviewed new patients to establish accounts and update demographics.
- Managed patient check-in process with focus on information verification.
- Processes payments from patients efficiently.
- Adheres to the highest standards of confidentiality.
Clinical Administrative Coordinator
United Health Care Military and Veterans
Phoenix, United States
10.2013 - 02.2015
- Streamlined coordination with Military Treatment Facilities to handle Tri-care referrals efficiently.
- Assessed and determined details of each notification.
- Enhanced functional workflow using ICD-9 and CPT code integration.
- Consistently meet productivity and quality benchmarks while adhering to schedules.
- Facilitated communication through faxes, emails, and letters to beneficiaries, providers, and MTFs.
- Demonstrated proficiency in Notification Wizard paired with comprehensive understanding of ICD-9 and CPT Coding.
Truck Driver
Army National Guard
Fayetteville, United States
03.2008 - 03.2014
- Safely operated heavy-duty trucks.
- Ensured timely allocation of incoming materials.
- Recorded, copied, classified, and filed office task logs.
- Verified conformance to established standards through thorough inspection.
- Allocated cleaning duties aligned with project parameters and material constraints.
Referral Specialist
Equity Staffing/ UHC
Phoenix, United States
06.2013 - 10.2013
- Ensured smooth operations by aligning referral procedures with MTF requirements.
- Maintained accurate tracking of notification progress and provider status updates.
- Implemented coding solutions utilizing ICD-9 and CPT standards to enhance notification accuracy.
- Regularly surpassed targets in efficiency, timeliness, and work precision.
- Managed correspondence including faxes, emails, and letters for stakeholders such as beneficiaries, providers, and MTFs.
Education
Associate of Science - Medical Insurance Billing And Coding
Everest College
West Valley City, UT01.2007
High School Diploma -
Kennewick High School
Kennewick, WA01.2005
Skills
- Service Excellence
- Auto Insurance Expertise
- Proficient in Insurance Sales
- Teamwork and collaboration
- Office Administration
- Industry regulations
- Insurance products
- Effective communication
- Property and casualty insurance
Certification
Property and casualty licensed in the state of Oregon, Washington, Idaho, Alaska, and Arizona.
Additional Information
Medical Management System, Microsoft Office, True, True
Military Service
United States Army National Guard, United States, Specialist, 04/01/08, 04/01/14, 88M Truck Driver
Affiliations
- I enjoy running and CrossFit.
- My daughter and I share a love for plants and gardening.
- I love hiking and shed hunting with my famliy.
Languages
English
Professional
Spanish
Limited
Timeline
Personal Lines Account Manager
HUB International NW, LLC
03.2022 - Current
Family Insurance Agent
ISU The Stratton Agency
06.2017 - 03.2022
Registration Specialist
Oregon Medical Group
03.2015 - 06.2017
Clinical Administrative Coordinator
United Health Care Military and Veterans
10.2013 - 02.2015
Referral Specialist
Equity Staffing/ UHC
06.2013 - 10.2013
Truck Driver
Army National Guard
03.2008 - 03.2014
Associate of Science - Medical Insurance Billing And Coding
Everest College
High School Diploma -
Kennewick High School
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