- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Running
COLORADO ARGO
Vidor
Summary
I have had my general lines agent's license since 2005 and have been in the insurance industry since 2002. I have been both the insurance service rep and the insurance agent with 20 years of experience, dedicated to providing personalized, courteous service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Navsav Insurance
Vidor, Tx
04.2025 - 09.2025
- Managed client relationships, ensuring high levels of customer satisfaction and retention.
- Developed comprehensive insurance coverage recommendations tailored to individual client needs.
- Facilitated policy renewals and adjustments, enhancing accuracy and compliance with industry standards.
- Oversaw claims processing, coordinating with clients to resolve issues promptly and efficiently.
Insurance Service Representative
Farm Bureau
Port Arthur, Tx
06.2021 - 04.2025
- Had an excellent attendance record and was always on time for work.
- Answered an average of 50 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
- Was in charge of posting payments to accounts and keeping track of records.
- Prepared quotes and issued policies.
- Greeted customers and helped them with any questions they had.
General Insurance Agent
RCI Insurance Services
Bridge City, TX
05.2015 - 01.2022
- Owned and operated by myself and husband.
- Prepared quotes and issued policies.
- Approached potential clients using direct marketing strategies such as mailings and phone contracts, which resulted in a good% increase in sales.
- Worked to accommodate new and different insurance requests, as well as investigate new value opportunities to improve the reputation of the insurance agency.
Customer Service Representative
Farmers Insurance
Lumberton, TX
05.2012 - 04.2015
- Answered phones.
- Quoted and processed property and casualty products.
- Promoted available products and services to customers during service, account management, and order calls.
- Processed applications, payments, corrections and endorsements and cancellations.
- Finalized and maintained all types of personal lines insurance policies within the agency.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
Education
Associate of Applied Science -
Lamar Institute of Technology
Beaumont, TXHigh School - undefined
Vidor High School
Vidor, TX01.1998
Skills
- Proficient in computer applications
- Skilled in MS Office tools
- Service excellence
- Strong organizational skills
- Experienced with Microsoft Office applications
- Detail-oriented data management
- Collaborative team player
Certification
General Lines Agent License-2005
Interests
Timeline
Personal Lines Account Manager
Navsav Insurance
04.2025 - 09.2025
Insurance Service Representative
Farm Bureau
06.2021 - 04.2025
General Insurance Agent
RCI Insurance Services
05.2015 - 01.2022
Customer Service Representative
Farmers Insurance
05.2012 - 04.2015
High School - undefined
Vidor High School
Associate of Applied Science -
Lamar Institute of Technology