Hi, I’m
Danielle Collier
Medford,OR
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
6
years of professional experience
Work History
St. Charles Medical Center
Phlebotomist
04.2015 - 07.2021
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Called Dr. offices for orders and patients information
Seventh Street Brew Pub
Server/Assistant Bartender
06.2016 - 01.2019
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
Central Oregon Community CollegeBend, OR
Some College (No Degree)
Skills
- Patient registration
- Phone and email etiquette
- HIPAA compliance
- Patient payment processing
- Patient identity verification
Timeline
Server/Assistant Bartender
Seventh Street Brew Pub
06.2016 - 01.2019
Phlebotomist
St. Charles Medical Center
04.2015 - 07.2021
Central Oregon Community College
Some College (No Degree)
References
References available upon request.