Danielle Collins
Atlanta,GA
Summary
Goal-oriented customer service manager with distinguished experience in sales industries and proven leadership abilities. Offering vast experience connecting customers with products and services while being known for successfully handling escalated customer support issues. An expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Successfully works as part of team or individually to reach personal and business goals
Overview
5
5
years of professional experience
Work History
Client Service Agent
Applied Insurance Advisors
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Streamlined the application process for clients, ensuring accurate and timely submission of required documentation.
Client Relations Specialist
Boost Health Insurance Agency
12.2022 - 09.2023
- Engaged in conversation with clients to understand needs, resolve issues and answer product questions.
- Kept records of client interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to assist in hitting sales goals.
- Built trusted partnerships through open and interactive communication to earn positive client feedback.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Called insurance companies to ascertain pertinent information regarding policies and other information that may have been requested by client.
- Upheld privacy and security requirements for customer information.
Customer Service Representative
Chewy.com
12.2021 - 12.2022
- Assisted customers with finding items that best suits their needs
- Categorized customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns, developing solutions and anticipating their future needs.
- Assisted customers with various technical issues via email, live chat and telephone.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted customers with recurring and one time payments.
- Increased overall revenue by anticipating customer needs and upselling items offered through our company.
General Manager
LA Fitness
07.2019 - 06.2021
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Developed long-term relationships with local partners, restaurants, cafes, smoothie shops and small business owners to facilitate ongoing business to business marketing and sales.
Education
Bachelor of Science - Radiography
South College
Atlanta, GA05.2026
Certification - Cyber Security
Atlanta Technical College
Atlanta, GA05.2020
Skills
- Call Center Operations
- Staff Development
- Sales expertise
- Handling Escalations
- One Call Resolution
- Excellent people skills
- Verbal/written communication
- Client Retention
- Appointment Scheduling
- Customer Database Documentation
Licensed Health Insurance Agent
Licensed Health Insurance Agent in over 10 states including but not limited to: GA, FL, NC, TX, LA etc. Also a licensed Life Insurance agent in the state of Georgia.
Timeline
Client Service Agent
Applied Insurance Advisors
10.2023 - Current
Client Relations Specialist
Boost Health Insurance Agency
12.2022 - 09.2023
Customer Service Representative
Chewy.com
12.2021 - 12.2022
General Manager
LA Fitness
07.2019 - 06.2021
Bachelor of Science - Radiography
South College
Certification - Cyber Security
Atlanta Technical College
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