Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lyndsay Mcpherson

Huntington Beach,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Client Service RepresentativeVeterinary Contact Center Representative Client Service RepresentativeReceptionist Tech Assistant

Work Type

Full Time

Location Preference

On-Site
Location: Huntington Beach, CA, US
Open to relocation: No

Salary Range

$27/hr - $100030/hr

Important To Me

Work-life balanceCareer advancementWork from home optionFlexible work hoursPaid sick leave401k matchPaid time off

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience

Work History

Client Service Representative

Quail Animal Hospital
Irvine, CA
03.2025 - 02.2026
  • Managed client inquiries and resolved issues to enhance customer satisfaction.
  • Coordinated appointment scheduling for veterinary services to optimize workflow efficiency.
  • Provided detailed product information and support to clients regarding cardiology services.
  • Maintained accurate records of client interactions and service requests in database systems.
  • Collaborated with veterinary staff to ensure seamless communication and service delivery.
  • Conducted follow-up communications with clients to ensure ongoing satisfaction with services provided.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Veterinary Contact Center Representative

Animal dermatology group
Newport Beach , California
11.2024 - 01.2025
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices
  • Provided technical support to customers on products or services offered by the company.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Followed up with customers after each interaction to ensure satisfaction.

Client Service Representative

Coast To Coast Cardiology, A Veterinary Service
Irvine, California
09.2023 - 10.2024
  • Assisted customers with price checks, estimates and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Collected deposits or payments and arranged for billing.

Receptionist Tech Assistant

Brook Ellis/Baker Bristol Pet hospital
Fountain Valley, California
09.2021 - 08.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.

Education

GED -

Tustin High School
Tustin, CA
05.2005

Skills

Script adherence

CRM software

Workload management

Complaint resolution

Call handling

Inbound phone call management

Call documentation skills

Problem-solving skills

Data entry

Customer communications

Customer support

Resolving issues

Professional phone voice

Prospecting skills

Verbal and written communication

Appointment scheduling

Customer relationship management

Payment processing

Call center operations

Call center customer service

Cash handling

Proficient in Microsoft word, Excel

Timeline

Client Service Representative

Quail Animal Hospital
03.2025 - 02.2026

Veterinary Contact Center Representative

Animal dermatology group
11.2024 - 01.2025

Client Service Representative

Coast To Coast Cardiology, A Veterinary Service
09.2023 - 10.2024

Receptionist Tech Assistant

Brook Ellis/Baker Bristol Pet hospital
09.2021 - 08.2023

GED -

Tustin High School

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