Sarah Anderson
San Antonio
Summary
Customer Service Representative with strong skills in issue resolution and effective communication. Demonstrated ability to enhance customer satisfaction through accurate data management and team collaboration. Experienced in mentoring team members to improve overall service quality.
Overview
3
3
years of professional experience
7
7
Certifications
Work History
Customer Service Representative
Maximus
San Antonio
04.2023 - Current
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed incoming calls, directing them to suitable departments for prompt assistance.
- Documented customer interactions accurately in CRM system to maintain comprehensive records.
- Provided detailed product information to enhance customer understanding and engagement.
- Maintained positivity while addressing challenging customer situations with effective solutions.
- Promoted customer satisfaction through knowledgeable service and problem resolution.
- Probed for service needs and accurately entered information into electronic systems.
- Mentored junior team members, fostering strong employee relationships and teamwork.
Education
Some College (No Degree) - Social Work
San Antonio College
San Antonio, TXSkills
- Data accuracy
- Team collaboration
- Mentorship skills
- Effective communication
- Time management
- Problem solving
- Active listening
- Empathy in service
- Script adherence
- Microsoft Outlook expertise
- De-escalation techniques
- 10-key data entry
- Verbal and written communication
- Administrative support functions
- Punctuality and reliability
Certification
Word
Timeline
Customer Service Representative
Maximus
04.2023 - Current
Some College (No Degree) - Social Work
San Antonio College