Amanda Tolbert
Monroe,GA
Summary
Customer service professional with extensive experience in remote support and call center operations. Excel at resolving customer issues promptly, building strong client relationships, and delivering technical guidance for quick resolutions. Proven ability to manage high-volume calls, process payments, and oversee warranty claims efficiently.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Rosebud Collision
Loganville, GA
10.2024 - 03.2026
- Handled inbound and outbound communications.
- Managed the end-to-end vehicle intake process, starting detailed customer files and utilizing OBD scanners to perform initial diagnostic checks.
- Maintained comprehensive customer files with precise documentation, streamlining operations and enabling quick record retrieval.
- Processed payments for insurance deductibles and outstanding balances, ensuring accurate financial transactions.
- Captured and managed vehicle photography for insurance providers, ensuring compliance with regulations and standards.
Call Center Agent
Wayfair
Athens, GA
08.2023 - 10.2024
- Acted as first point of contact for customers experiencing order issues and resolved them promptly.
- Resolved customer issues while maintaining performance metrics, including positive customer surveys and cost-effective solutions.
- Received outside calls from customers to investigate and resolve issues with orders placed online.
- Resolved customer complaints with diplomacy and escalated to appropriate manager for further action.
Title Processor Remote
Copart
Loganville, GA
04.2021 - 01.2023
- Brought backlog of titles that needed to be entered due to an influx of vehicles to current status.
- Processed information for DMV, facilitating transition of vehicle titles to salvage titles.
- Communicated concisely and effectively, serving as liaison between public and government agencies.
Warranty Administrator
Maxie Price RV
Loganville, GA
05.2020 - 03.2021
- Processed warranty paperwork to ensure proper documentation and verification of criteria required by manufacturer.
- Submitted warranty claims to manufacturers and extended warranty companies, ensuring accuracy and timely processing.
- Coordinated with vendors and manufacturers for prompt receipt of replacement parts, scheduled warranty appointments.
- Successfully performed in a fast-paced and challenging environment, handling multiple projects, and leveraging excellent administrative, organizational, and communication skills.
Associate/Cashier
Nash Chevrolet
Lawrenceville, GA
05.2019 - 02.2020
- Processed payments for products and services, ensuring positive customer experience during transactions.
- Received in-person customers and callers at the dealership, determined the nature of the business, and directed customers to their destination.
- Resolved customer complaints diplomatically, referring complex issues to managers for effective resolution.
- Organized dealership records efficiently, enabling easy and quick retrieval and ensuring streamlined operations.
Accounts Receivable Specialist
American Pest Control
Athens, GA
03.2017 - 04.2019
- Created and interpreted accounts to identify trends, resolved outstanding payer challenges and contributed to special projects.
- Led accounting support initiatives, resulting in improved client satisfaction.
- Managed multiple priorities and handled projects with short deadlines with extreme attention to detail, resulting in error-free processing and outstanding administrative management.
Parts Department Adminstration/Accounts Receivable Coordinator
Akins Ford
Winder, GA
02.1998 - 03.2009
- Managed invoicing processes to ensure timely and accurate billing.
- Coordinated collections efforts, reducing outstanding receivables significantly.
- Implemented process improvements to enhance cash flow and efficiency.
- Monitored account aging reports to prioritize collection activities effectively.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
- Posted customer payments by recording cash, checks, and credit card transactions.
Education
Dental Assistant Certification -
01.2010
Associate's Degree - undefined
06.1998
Skills
- Technical support expertise
- Call center experience
- Remote support capabilities
- Data processing accuracy
- Inbound and outbound calling expertise
- Customer relationship management
- Dispute resolution strategies
- Payment processing and refunds
- Warranty claims management
- Data accuracy
- Organizational abilities
- Attention to detail
- Administrative support functions
- HIPAA certification
- Microsoft Office proficiency
- Computer proficiency
- Accounting assistance
- High-volume call management
- Effective communication skills
- Task management skills
- Data entry
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteHybridTimeline
Customer Service Representative - Rosebud Collision
10.2024 - 03.2026
Call Center Agent - Wayfair
08.2023 - 10.2024
Title Processor Remote - Copart
04.2021 - 01.2023
Warranty Administrator - Maxie Price RV
05.2020 - 03.2021
Associate/Cashier - Nash Chevrolet
05.2019 - 02.2020
Accounts Receivable Specialist - American Pest Control
03.2017 - 04.2019
Parts Department Adminstration/Accounts Receivable Coordinator - Akins Ford
02.1998 - 03.2009
Athens Technical College - Associate's Degree,
United Education Institute - Dental Assistant Certification,