Hi, I’m
Amanda Tolbert
Monroe,GA
Summary
Customer service representative with a proven track record in enhancing customer experiences and optimizing operations. Expertise in problem-solving and communication leads to efficient task completion and strong client relationships. Proficient in identifying issues and delivering technical guidance for quick resolutions and improved operational efficiency.
Overview
15
years of professional experience
Work History
Rosebud CollisionLoganville, GA
Customer Service Representative
10.2024 - 03.2026
Job overview
- Handled high-volume inbound and outbound communications, proactively calling customers to provide repair status updates and notifications of completion.
- Managed the end-to-end vehicle intake process, starting detailed customer files and utilizing OBD scanners to perform initial diagnostic checks.
- Maintained comprehensive customer files with precise documentation, streamlining operations and enabling quick record retrieval.
- Processed payments for insurance deductibles and outstanding balances, ensuring accurate financial transactions and contributing to a professional business environment.
- Oversaw parts inventory lifecycle, tracking returned parts and updating internal systems for financial accuracy.
- Captured and managed vehicle photography for insurance providers, ensuring compliance with regulations and standards.
WayfairAthens, GA
Call Center Agent
08.2023 - 10.2024
Job overview
- Acted as first point of contact for customers experiencing order issues and resolved them promptly.
- Resolved customer issues while maintaining performance metrics, including positive customer surveys and cost-effective solutions.
- Received outside calls from customers to investigate and resolve issues with orders placed online.
- Resolved customer complaints with diplomacy and escalated to appropriate manager for further action.
CopartLoganville, GA
Title Processor Remote
04.2021 - 01.2023
Job overview
- Spearheaded project to bring backlog of titles that needed to be entered due to an influx of vehicles to current status, partnered with team members, and managed time productively, leading to existing/updated files within three months.
- Ensured timely completion of requests and transactions, complying with internal standards and external regulations while maintaining data processing accuracy.
- Implemented operational improvements and collaborated with the team to execute best practices in structuring efficient workflow, positively impacting productivity.
- Processed information for DMV, facilitating transition of vehicle titles to salvage titles.
- Communicated concisely and effectively, serving as liaison between public and government agencies.
Maxie Price RVLoganville, GA
Warranty Administrator
05.2020 - 03.2021
Job overview
- Processed warranty paperwork to ensure proper documentation and verification of criteria required by factory or distributor, streamlining information flow and enhancing customer satisfaction.
- Submitted warranty claims to manufacturers and extended warranty companies, ensuring accuracy and timely processing.
- Coordinated with vendors and manufacturers for prompt receipt of replacement parts, scheduled warranty appointments, and educated customers to set clear expectations, reducing client stress.
- Successfully performed in a fast-paced and challenging environment, handling multiple projects, and leveraging excellent administrative, organizational, and communication skills, boosting departmental productivity.
Nash ChevroletLawrenceville, GA
Associate/Cashier
05.2019 - 02.2020
Job overview
- Processed payments for products and services, ensuring positive customer experience during transactions.
- Received in-person customers and callers at the dealership, determined the nature of the business, and directed customers to their destination.
- Resolved customer complaints diplomatically, referring complex issues to managers for effective resolution.
- Managed high-volume switchboard, transferring calls to personnel and taking detailed messages to enhance communication between customers and associates.
- Organized dealership records efficiently, enabling easy and quick retrieval and ensuring streamlined operations.
American Pest ControlAthens, GA
Accounts Receivable Specialist
03.2017 - 04.2019
Job overview
- Created and interpreted accounts to identify trends, resolved outstanding payer challenges and contributed to special projects.
- Led accounting support initiatives, resulting in improved client satisfaction.
- Managed multiple priorities and handled projects with short deadlines with extreme attention to detail, resulting in error-free processing and outstanding administrative management.
- Partnered with departments to streamline accounting processes, enhancing overall operational effectiveness.
Georgia Masonry SupplyLawrenceville, GA
Customer Service Associate
08.2016 - 01.2017
SmilesForever OrthodonticsDacula, GA
Financial Coordinator
01.2015 - 01.2016
The Urology ClinicAthens, GA
Front Office
03.2011 - 01.2015
Education
United Education InstituteMorrow, GA
Dental Assistant Certification
01-2010
Athens Technical CollegeAthens, GA
Business Office Specialist from Associate’s Degree
06-1998
Skills
- Call center experience
- Remote customer support
- Live chat support capabilities
- Inbound and outbound calling expertise
- Customer relationship management
- Dispute resolution strategies
- Payment processing and refunds
- Credit card processing expertise
- Warranty claims management
- Parts inventory oversight
- Data entry and processing skills
- Data accuracy
- Organizational abilities
- Attention to detail
- Administrative support functions
- Technical support expertise
- HIPAA certification
- Microsoft Office proficiency
- Computer proficiency
- Accounting assistance
- High-volume call management
- Task management skills
- Relationship building techniques
- Effective communication skills
- Technical support expertise
- Task management skills
- Relationship building techniques
Additional Professional Experience
- Customer Service Associate, Georgia Masonry Supply, Lawrenceville, GA, 08/01/16, 01/01/17
- Financial Coordinator, SmilesForever Orthodontics, Dacula, GA, 01/01/15, 01/01/16
- Front Office, The Urology Clinic, Athens, GA, 03/01/11, 01/01/15
Signature Expertise
- Remote Customer Support
- Administrative Management
- Accounting Support
- Data Entry & Processing
- HIPPA Certified
- High Volume Call Management
- Technical Support
- Task Management
- Relationship Building
Timeline
Customer Service Representative
Rosebud Collision
10.2024 - 03.2026
Call Center Agent
Wayfair
08.2023 - 10.2024
Title Processor Remote
Copart
04.2021 - 01.2023
Warranty Administrator
Maxie Price RV
05.2020 - 03.2021
Associate/Cashier
Nash Chevrolet
05.2019 - 02.2020
Accounts Receivable Specialist
American Pest Control
03.2017 - 04.2019
Customer Service Associate
Georgia Masonry Supply
08.2016 - 01.2017
Financial Coordinator
SmilesForever Orthodontics
01.2015 - 01.2016
Front Office
The Urology Clinic
03.2011 - 01.2015
United Education Institute
Dental Assistant Certification
Athens Technical College
Business Office Specialist from Associate’s Degree