Danielle Collins
East Point,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Utilizes effective negotiation techniques to resolve payment issues and maintain client relationships. Track record of implementing strategic approaches to account management and achieving high recovery rates.
Overview
14
14
years of professional experience
Work History
Dental Office Receptionist
Dr. Leroy Loving Jr.
08.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes to ensure accurate billing and payment collections.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
Leasing Agent (Temporary Assignment)
Heritage Station
07.2024 - 10.2024
- Facilitated property tours, showcasing amenities and highlighting community features to prospective tenants.
- Managed lease agreements, ensuring compliance with policies and maintaining accurate documentation.
- Collaborated with maintenance teams to address tenant concerns promptly, enhancing resident satisfaction.
Dental Assistant Intern
Dr. Leroy Loving Jr.
08.2022 - 08.2022
- Oversaw scheduling of appointments, optimizing daily operations for maximum productivity.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists in procedures, ensuring patient comfort and operational efficiency.
Leasing Agent
Riverwood Townhomes
05.2019 - 03.2020
- Conducted property tours, showcasing amenities and features to prospective residents.
- Facilitated lease agreements, ensuring compliance with company policies and state regulations.
- Managed tenant inquiries, providing timely responses and resolving concerns effectively.
Call Center Customer Service Representative
CVS Caremark Pharmacy
09.2017 - 09.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Documented customer interactions accurately in CRM systems for future reference.
Office Assistant
Vision for Souls
05.2012 - 07.2014
- Streamlined office operations by managing schedules and coordinating meetings.
- Developed and maintained filing systems for efficient document retrieval.
- Safeguarded the churches information by maintaining strict confidentiality in all matters related to churches accounts and internal operations.
Education
Dental Assistant Diploma - Dental Assistant
UEI College
08.2022
General Studies - undefined
Georgia Guinnett College
12.2013
High School Diploma - undefined
Pebblebrook High School
05.2012
Skills
- Time-management
- Office supply management
- File management
- Calendar management
- Follow-up skills
- Productivity
- Patient scheduling
- Insurance verification
- Electronic health records
- Customer service
- HIPAA compliance
- Appointment confirmations
- Claims processing
- Billing processes
- Office operations
- Document management
- Communication skills
- Revenue cycle management
- Problem resolution
- Data entry accuracy
- Detail orientation
- Conflict resolution
- Treatment room setup
- Insurance billing
- Punctual and reliable
- Dental radiography
- Friendly and outgoing
- Excellent multitasking capability
- Phone and email etiquette
Timeline
Leasing Agent (Temporary Assignment)
Heritage Station
07.2024 - 10.2024
Dental Office Receptionist
Dr. Leroy Loving Jr.
08.2022 - Current
Dental Assistant Intern
Dr. Leroy Loving Jr.
08.2022 - 08.2022
Leasing Agent
Riverwood Townhomes
05.2019 - 03.2020
Call Center Customer Service Representative
CVS Caremark Pharmacy
09.2017 - 09.2019
Office Assistant
Vision for Souls
05.2012 - 07.2014
General Studies - undefined
Georgia Guinnett College
High School Diploma - undefined
Pebblebrook High School
Dental Assistant Diploma - Dental Assistant
UEI College