Danielle Connerton
Washington,NC
Overview
9
9
years of professional experience
1
1
Certificate
Summary
Compassionate and understanding professional with over a decade of experience in office environments. Skilled in establishing strong connections with diverse client groups, fostering openness, and promoting personal development. Excited to explore new opportunities within the field of substance abuse and recovery. Currently pursuing a Human Services Associate in Applied Science degree with a specialization in substance abuse and recovery at PCC. Ultimate goal is to become a licensed Clinical Mental Health Counselor after becoming a Certified Substance Abuse Counselor.
Work History
Insurance Customer Service Specialist
Anchor Insurance Agencies Inc.
Washington , NC
05.2022 - Current
- Answered incoming phone calls to support current policyholders.
- Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
- Quickly addressed customer questions regarding billing, and policy changes.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
Sales Representative Specialist/social media manager
Traders Furniture
06.2020 - 03.2022
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows to network and generate leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Insurance Agent Assistant/Administration assistant
Nationwide Insurance
05.2017 - 01.2020
- Provided exceptional customer service by promptly responding to inquiries, resulting in high retention rates.
- Maintained detailed records of client interactions, ensuring all relevant information was accurately documented.
- Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.
- Organized agent appointments and tracked progress towards sales targets.
- Monitored billing activities closely, ensuring prompt payment collection from customers while minimizing overdue accounts receivable balances.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Head of HBC Department
Food Lion
01.2016 - 05.2017
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
Education
Associate of Applied Science - Substance Abuse And Recovery
Pitt Community College
12-2025
High school or equivalent -
Riverside High School
NC, 2789205.2012
Skills
- Customer Service
- Client Relationship Building
- Case Management Documentation Knowledge
- HIPPA Compliance Understanding
- Time Management
- Client Confidentiality
- Problem-solving abilities
- Administrative Assistant
- Excel
- Filing
- Outlook
- Scheduling
- Office Administration
- Typing
- Phone Etiquette
- Time management
- Data Entry
- Accounts Receivable
- CRM Software
- MS Office Applications
- Substance abuse education
Certification
CRC, 09/01/11, Present
Assessments
- Customer focus & orientation, Highly Proficient, 05/01/21
- Accounting skills: Bookkeeping, Highly Proficient, 01/01/21
- Verbal communication, Highly Proficient, 01/01/22
- Call center customer service, Highly Proficient, 05/01/22
Similar Profiles
ADEWALE SANYAOLUADEWALE SANYAOLU
Senior Accountant/ Senior Underwriter at Anchor Insurance Company LimitedSenior Accountant/ Senior Underwriter at Anchor Insurance Company Limited
Angela RoweAngela Rowe
Customer Service Representative at First Associated Insurance AgenciesCustomer Service Representative at First Associated Insurance Agencies
LAWRENCE AKINRODOYELAWRENCE AKINRODOYE
Product Owner at Anchor Insurance CompanyProduct Owner at Anchor Insurance Company