Danielle Corwin

Work History

Odierno Law Firm

Melville, NY

04.2018 - Current

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Sorted materials and filed according to guidelines.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Input data into computer programs and filing systems.
Received and processed medical records requests.
Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Answered 50 client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information.

Macs Steakhouse

Huntington, NY

06.2016 - 04.2018

Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using POS.
Managed over 30 calls /day regarding reservations and/or take out/catering orders
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Checked and restocked server areas and organized and got change for front counter.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Firemasters

East Northport, NY

06.2017 - 03.2018

Monitored outstanding invoices and performed collections duties.
Executed billing tasks and recorded information in company databases.
Handled account payments and provided information regarding outstanding balances.
Managed invoicing and payment processing operations.
Reconciled past due accounts achieving 75% reduction in outstanding invoices.
Disbursed petty cash by recording entries and verifying documentation.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Generated and submitted invoices based upon established accounts receivable schedules and terms.

Midas Muffler

Commack, NY

11.2016 - 11.2017

Suggested add-on services that would be helpful to customers and improve bottom line.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Up sold for sales by 10%