Danielle Cox
Cincinnati,OH
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Premium Sales and Service
Delta Air Lines
Cincinnati, USA
01.2010 - Current
- Consistently rank in the top 15 percent of all premium sales and service agents
- Assessed and utilized potential revenue opportunities to maximize value in each sale
- Employed effective listening skills to provide proactive customer service, enhancing client satisfaction
- Utilized a complex reservations system and dos-based mainframe to efficiently complete client transactions
Patient Representative
Cincinnati Children's Hospital
Cincinnati, OH
05.2023 - 11.2025
- Registered patients by gathering demographic, insurance, and medical information during in-person interviews.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Conducted follow-up calls to check on the status of discharged patients.
Home Health Representative
Personal Touch
Cincinnati, USA
01.2009 - 01.2010
- Established rapport with clients to deliver personalized services tailored to individual needs
- Provided physical and emotional support to clients while assisting with household and personal care tasks
- Designed and implemented enrichment activities to enhance clients' self-sufficiency
Personal Banking Specialist
US Bank
Cincinnati, USA
01.2005 - 01.2009
- Comprehensively determined client needs and sold relevant banking products.
- Researched and resolved fiscal discrepancies using technological tools to ensure accurate client account management
- Maintained up-to-date knowledge of promotions and policies to provide informed service to clients
- Continually remain current on all active promotions, policies, and other facets of job knowledge
Guest Services Representative
TJX Companies
Cincinnati, USA
Check Processing Clerk
Federal Reserve Bank of Cleveland
Cincinnati, USA
Customer Service Representative
National Amusements Cinemas
Cincinnati, USA
Education
Certified Nursing Assistant Certification -
Alternative Healthcare Training, LLC
Cincinnati, OHCriminal Justice
Brown Mackie College
Cincinnati, OHSkills
- Sales Performance
- Revenue optimization
- Successful Experience in Financial Services
- Customer-Centric Approach
- Client relations
- Problem resolution
- Technical proficiency
- Excellent Communicator
- Superior Verbal and Written Communication Skills
- Consistently Surpass All Sales, Service, and Performance Expectations
Timeline
Patient Representative
Cincinnati Children's Hospital
05.2023 - 11.2025
Premium Sales and Service
Delta Air Lines
01.2010 - Current
Home Health Representative
Personal Touch
01.2009 - 01.2010
Personal Banking Specialist
US Bank
01.2005 - 01.2009
Customer Service Representative
National Amusements Cinemas
Check Processing Clerk
Federal Reserve Bank of Cleveland
Guest Services Representative
TJX Companies
Certified Nursing Assistant Certification -
Alternative Healthcare Training, LLC
Criminal Justice
Brown Mackie College