Danielle Crump
Mansfield,TX
Summary
Experienced customer service professional bringing 20 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transportation Analyst
Fresenius Medical Care
01.2018 - Current
- Coordinate and manage end-to-end freight movement, ensuring timely delivery from manufacturing plants to distribution and customer sites
- Perform cost analysis, invoice generation, and customer dispute resolution to optimize revenue streams and streamline operations
- Collaborate with suppliers to guarantee on-time delivery, manage driver schedules and routes, and resolve logistical challenges
- Monitor business performance and collaborate with Distribution Center Ops team to meet customer pickup and delivery requirements
- Utilize Transportation Management systems to monitor key performance indicators and conduct root cause analysis for process optimization.
IT Help Desk / Service Analyst
TEKSystems
01.2018 - 01.2018
- Provided continuous end user support in a 24/7 global operations center
- Troubleshot common issues related to Windows XP and Windows 7, including password resets
- Attained proficiency as a subject matter expert (SME) with help desk ticketing tools
- Utilized Remedy, ServiceNow, Heat, and CA for ticketing and issue resolution.
FEMA Disaster Inspector / Independent Contractor
Vanguard Emergency Management
01.2017 - 01.2018
- Conducted complete and compliant Disaster Home Inspections under FEMA's guidelines
- Verified ownership and occupancy of dwellings and scheduled appointments
- Maintained complete confidentiality of all records and findings
- Assisted and assessed homeowner applications for housing repair during major disasters.
Business Process Analyst
Accenture
01.2011 - 01.2017
- Oversaw coordination of AT&T truck routing and scheduling for operational performance
- Provided extensive support to multiple distribution centers regarding dock scheduling
- Analyzed key data and made informed recommendations for transportation optimization
- Initiated process improvements to increase efficiency, reduce costs, and maximize revenue
- Created and provided detailed analysis of freight reports to facilitate productivity increase initiatives.
Education
Bachelor of Science - Telecommunications Management
DeVry University
01.2003
Associate of Arts - General Studies
Lake Michigan College
01.2002
Skills
- Supply Chain Optimization
- Transportation Planning
- Transportation Management
- Shipment Tracking
- Problem-Solving
- Scheduling Coordination
- Operational Efficiency
Certification
ITIL Foundation, 2017, LeaderQuest
Accomplishments And Skills
- Effective Communication: Demonstrated ability to convey complex information in a clear and concise manner through various channels such as verbal communication, phone calls, and emails.
- Organization: Instrumental in managing multiple complex projects simultaneously in a fast-paced environment, ensuring timely completion and high-quality outcomes.
- Data Management: Hands-on experience in data acquisition, manipulation, and analysis, providing valuable insights and supporting data-driven decision-making processes.
- Planning and Analysis: Complemented by an excellent attention to detail, have been crucial in developing effective strategies and solving complex problems.
- Technical Proficiency: MS Office, PC Miler, Logistics Management System (LMS), SAP ERP, i2 Transportation Management System (TMS), Oracle Transportation Management (OTM), Skype for Business, and Microsoft Teams.
Timeline
Transportation Analyst
Fresenius Medical Care
01.2018 - Current
IT Help Desk / Service Analyst
TEKSystems
01.2018 - 01.2018
FEMA Disaster Inspector / Independent Contractor
Vanguard Emergency Management
01.2017 - 01.2018
Business Process Analyst
Accenture
01.2011 - 01.2017
Bachelor of Science - Telecommunications Management
DeVry University
Associate of Arts - General Studies
Lake Michigan College