Open To Work
Danielle Curry
Tuscaloosa
Work Preference
Summary
Versatile professional skilled in administrative support, data verification, and customer communication. Demonstrated success in managing compliance and technical issues through effective problem-solving and reporting. Aiming for a remote role that utilizes extensive expertise in organizational and customer support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Teleperformance
02.2024 - 2026
- Processed insurance applications and renewals in compliance with state regulations.
- Verified data accuracy across multiple platforms and maintained policy documentation.
- Developed and maintained strong relationships with clients for client retention.
- Analyzed client needs to recommend suitable insurance products.
- Assisted clients in understanding insurance policies and coverage options.
- Educated clients on claims processes and documentation requirements.
- Delivered solutions via email correspondence, reducing phone interactions.
Contact Center Agent
ActionLink
02.2022 - 11.2023
- Monitored retailer compliance and documented findings using Excel and internal systems.
- Prepared reports on promotional initiatives and client communication.
- Supported remote teams with data tracking and reporting accuracy.
- Resolved issues through effective communication and problem-solving techniques.
- Documented customer interactions accurately in the system.
- Utilized CRM software to track customer requests and feedback.
- Participated in team meetings providing updates on progress towards goals.
Tier 1 Technical Support Agent
Alorica
06.2021 - 11.2021
- Resolved technical issues for educational platforms via email and ticketing systems.
- Documented cases across multiple systems with 95% accuracy and 24-hour resolution rate.
- Provided first-level technical support for customer inquiries and issues.
- Utilized ticketing systems to document and track customer interactions effectively.
- Educated customers on product features and functionalities to enhance user experience.
- Resolved hardware and software problems using troubleshooting techniques and guides.
Customer Service & Chat Support
Sykes Enterprises
04.2020 - 05.2021
- Managed password resets and provided technical support through live chat and email, enhancing customer accessibility.
- Assisted customers with account access and troubleshooting via live chat and email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified and addressed customer needs promptly, improving overall service experience.
- Engaged customers in conversation using effective interpersonal skills to foster rapport and enhance satisfaction.
Education
Associate Degree - Medical Assisting
Fortis College
Montgomery, AL10-2013
High School Diploma -
ROBERT E LEE
Montgomery, AL06-2012
Skills
- Insurance product expertise
- Claims handling
- Insurance Verification
- Compliance Management
- Intake coordination
- Order processing
- CRM software utilization
- Computer data entry
- Microsoft Office Suite (Word, Excel)
- High-speed typing
- Cold calling
- Email and chat support
- Time management
- Process improvement
- Critical thinking
- Able to work with minimum supervision
- Communication skills
Certification
Licensed Insurance Producer (Auto & Property)
Timeline
Licensed Insurance Producer
Teleperformance
02.2024 - 2026
Contact Center Agent
ActionLink
02.2022 - 11.2023
Tier 1 Technical Support Agent
Alorica
06.2021 - 11.2021
Customer Service & Chat Support
Sykes Enterprises
04.2020 - 05.2021
Associate Degree - Medical Assisting
Fortis College
High School Diploma -
ROBERT E LEE