VICTORIA ROXANNE HAMILTON

SALES MANAGER Motivator Supportive Results Driven Problem Solver Multi-tasking A reliable, enthusiastic, and customer-focused professional offering more than 25 years experience in sales & customer service management. Successful track record of driving new sales and exceeding company standards; expertise in sales & marketing, customer relations, team development, and account management. AREAS OF STRENGTH Strategic Marketing Time Management Sales & Customer Service Great Organizational skills Excellent Communication Skills Inventory Control & Purchasing Recruitment, Training & Development Quality Assurance/Problem Solving

• Directed and coordinated activities involving sales of products, services, and retail items. Conferred with potential customers regarding their needs and advise customers on various items for educated purchasing decisions. Prepared and approved budget expenditures. Outlined sales promotion events as well as detailed marketing plans based on company programs. Assisted with determining price schedules and discount rates. Analyzed sales statistics gathered by staff to determine sales potential and inventory requirements and monitor preferences of customers. Coordinated all sales activities by establishing sales quotas, goals, and training programs for sales representatives. Resolved customers’ service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Successfully increased sales figures for a location with historically below company standard performance to the Top 5% in sales company wide, while exceeding company standards for Insurance and Warranty Sales to the Top 3% company wide.