Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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VICTORIA ROXANNE HAMILTON

Insurance Agent
Columbia,TN

Summary

SALES MANAGER Motivator Supportive Results Driven Problem Solver Multi-tasking A reliable, enthusiastic, and customer-focused professional offering more than 25 years experience in sales & customer service management. Successful track record of driving new sales and exceeding company standards; expertise in sales & marketing, customer relations, team development, and account management. AREAS OF STRENGTH Strategic Marketing Time Management Sales & Customer Service Great Organizational skills Excellent Communication Skills Inventory Control & Purchasing Recruitment, Training & Development Quality Assurance/Problem Solving

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Licensed Insurance Producer

Matic Insurance Services
Columbus (remote), Ohio
03.2022 - Current
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted products and services using upselling and other sales strategies.
  • Applied knowledge of customers and territories to market [Type] programs and initiatives.

Licensed producer/Service

State Farm
Columbia, TN
01.2016 - 01.2020
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted products and services using upselling and other sales strategies.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

Allstate
Franklin, TN
01.2015 - 01.2016
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

Sales, Call center supervisor

Trureen
Nashville, TN
01.2013 - 01.2015
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Solved customer challenges by offering relevant products and services.

Sales &Office Administrator

Haverty’s Furniture
Macon, Georgia
01.2009 - 01.2012
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

District Manager

Friedman’s Jewelers
Dublin, Georgia
01.2007 - 01.2008
  • Supervised 8 locations to enforce high-quality standards of operation.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Built positive and productive relationships with store and field leadership.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

Education

HS Diploma - General Education

Warner Robins High School
Warner Robins, GA
01.1989 - 01.1991

Associate of Arts - Art History

South Ga Tech
Americus, GA
05.2001 -

Skills

Account retention

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Additional Information

  • Directed and coordinated activities involving sales of products, services, and retail items. Conferred with potential customers regarding their needs and advise customers on various items for educated purchasing decisions. Prepared and approved budget expenditures. Outlined sales promotion events as well as detailed marketing plans based on company programs. Assisted with determining price schedules and discount rates. Analyzed sales statistics gathered by staff to determine sales potential and inventory requirements and monitor preferences of customers. Coordinated all sales activities by establishing sales quotas, goals, and training programs for sales representatives. Resolved customers’ service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Successfully increased sales figures for a location with historically below company standard performance to the Top 5% in sales company wide, while exceeding company standards for Insurance and Warranty Sales to the Top 3% company wide.

Timeline

Licensed Insurance Producer

Matic Insurance Services
03.2022 - Current

Licensed producer/Service

State Farm
01.2016 - 01.2020

Allstate
01.2015 - 01.2016

Sales, Call center supervisor

Trureen
01.2013 - 01.2015

Sales &Office Administrator

Haverty’s Furniture
01.2009 - 01.2012

District Manager

Friedman’s Jewelers
01.2007 - 01.2008

Associate of Arts - Art History

South Ga Tech
05.2001 -

HS Diploma - General Education

Warner Robins High School
01.1989 - 01.1991
VICTORIA ROXANNE HAMILTONInsurance Agent