Danielle Dales
San Clemente,California
Summary
Seasoned Risk Analyst offering 6 years of Payments industry success. Expert on payment processing, risk analysis and process improvements. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented in reviewing data and identifying impactful trends. Brings great Customer Support and interpersonal communication skills.
Overview
6
6
years of professional experience
Work History
Senior Payments Risk Analyst
Mindbody
07.2020 - Current
- Oversaw company-wide efforts to prevent, detect, identify and resolve fraudulent activity by customers, prospects, and outside agents.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Conducted underwriting of prospective merchants
- Monitored merchant processing activity and took action to prevent losses.
- Leveraged knowledge of chargeback process to provide support to customers in dispute management.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Developed and implemented process improvements to identify and prevent fraud
Senior Payments Specialist
Mindbody
08.2017 - 07.2020
- Provided payment processing support for customers and team members across the company
- Utilized expansive customer service expertise to manage escalations on a regular basis
- A graduate of Mindbody's Emerging Leaders program
- Expanded company-wide knowledge of payments by training new hires and internal departments
- Demonstrated leadership skills and managed projects to improve customer experience
- Authored knowledge-base support articles and training resources
Education
BA - Political Science, International Relations
University of California
2017
Skills
- 6 years of SaaS experience in payments
- Microsoft Office including Word, Excel, & PowerPoint
- Extensive payment processing experience in credit card and ACH processing
- Customer Support
- Exceptional verbal and written communication
- Transaction Risk Monitoring
- Dispute Resolution
- Fraud Prevention and Detection
- Loss Mitigation
Timeline
Senior Payments Risk Analyst
Mindbody
07.2020 - Current
Senior Payments Specialist
Mindbody
08.2017 - 07.2020
BA - Political Science, International Relations
University of California
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