Danielle D'Amore
Charlton,MA
Summary
efficient multitasker, adept in conflict resolution and data entry, honed through roles at Publick House Historic Inn. Excelling in creating memorable guest experiences and streamlining operations, I leverage time management and problem-solving skills to enhance team performance and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Banquet Manager/Wedding Coordinator
Publick House Historic Inn
Sturbridge, MA
10.2018 - Current
- Also including Dining room server, Bartender, Wedding assistant, Captaining & Training
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
Server & FOH Shift Leader
Zorbas
Charlton, MA
01.2014 - 10.2017
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Administrative Assistant & FOH Asst. Manager
Outback Steakhouse
Auburn, MA
10.2002 - 12.2013
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Veterinary Assistant Degree - Veterinarian Assisting
Quinsigamond Community College
Worcester, MA06.2021
Skills
- Time Management
- Conflict resolution
- Multi Tasking
- Data Entry
- Problem-Solving
- Cleaning and Organizing
- Self-Motivated and Disciplined
- Packaging and Labeling
Certification
CPR/AED/First Aid Certified thru
Red Cross Online Expires 11/30/25
Crowd Manager Certified thru State Fire
Marshal Online, Expires 11/26/26
T.I.Ps certification
Timeline
Banquet Manager/Wedding Coordinator
Publick House Historic Inn
10.2018 - Current
Server & FOH Shift Leader
Zorbas
01.2014 - 10.2017
Administrative Assistant & FOH Asst. Manager
Outback Steakhouse
10.2002 - 12.2013
Veterinary Assistant Degree - Veterinarian Assisting
Quinsigamond Community College