Danielle Davis
Iowa City,IA
Summary
Seasoned Retail Banking Specialist with comprehensive background in customer service, sales, and banking management. Demonstrated ability to build relationships and maintain customer satisfaction while driving revenue growth. Strong analytical skills used to identify trends, assess business performance and manage financial operations. Proven record of implementing strategic initiatives that enhance productivity and improve operational efficiency.
Overview
22
22
years of professional experience
Work History
Retail Banking Specialist
Central State Bank
Coralville, IA
04.2025 - Current
- Assisted customers in opening new accounts, completing applications and setting up online banking.
- Assisted customers with account inquiries and transaction processing.
- Processed financial transactions such as deposits, withdrawals, loan payments, transfers and balance inquiries.
- Processed loan applications and guided clients through requirements.
- Educated clients on banking products and services available.
- Identified opportunities to cross-sell additional products or services to existing clients.
- Maintained compliance with banking regulations and internal policies.
- Maintained knowledge of bank policies and procedures to ensure compliance with all applicable laws and regulations.
- Monitored suspicious activity in accordance with Bank Secrecy Act guidelines.
- Investigated discrepancies between actual balances versus bookkeeping records.
- Collaborated with team members to enhance customer service quality.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service by responding to inquiries, resolving customer complaints and providing detailed information on products and services.
- Developed relationships with current customers by providing superior customer service through phone calls and emails.
- Worked closely with management team to improve operational efficiency within the retail banking department.
- Utilized banking software to manage client accounts effectively.
- Analyzed customer needs and recommended appropriate banking products or services based on individual requirements.
- Conducted training sessions for new staff on banking procedures.
- Trained new staff members on proper bank operations, policies, procedures and security protocols.
- Facilitated communication between bank branches to ensure adherence to guidelines and practices.
- Liaised between bank branches regarding best practices and operations.
- Participated in community events designed to promote banking services offered by the institution.
- Conducted research regarding account issues using various computer systems.
- Reconciled general ledger accounts utilizing a variety of accounting software programs.
- Reported daily averages and shortages to operations department.
- Researched fraud cases involving customers' accounts in order to resolve disputes quickly.
- Liaised between bank branches regarding best practices and operations.
Assistant Branch Manager
Bank of the West
Coralville, USA
04.2011 - 01.2022
- Assistant Branch Manager in daily tasks
- Customer service/ complaints
- Ensured availability of cash for daily operations
- Training of new employees
- Resolved customer service issues and addressed complaints to enhance customer satisfaction
- Led daily huddles to align team objectives and improve communication
- Teller (cash handling)
- Oversaw vault operations to maintain security
- Trained new employees to ensure effective onboarding and integration into team
- Assist other branches
- Financial advice to customers
- Conference calls
Day Manager
Taco John's
Coralville, USA
04.2004 - 04.2011
- Delivered exceptional customer service to enhance guest satisfaction
- Executed cash handling procedures to ensure transaction accuracy
- Scheduled shifts for employees to ensure optimal coverage during peak hours
- Prepared food items and served customers in a timely manner
- Ordered food supplies to maintain stock levels and meet customer demand
- Managed 4-6 employees to ensure smooth daily operations and maintain service standards
Education
Associate's degree -
Kirkwood Community College
Iowa City, IASkills
- Banking
- Retail Sales
- Outside Sales
- Assistant Manager Experience
- Microsoft Word
- Strategic Planning
- Recruiting
- Microsoft Excel
- Microsoft Outlook
- Inside Sales
- Purchasing
- Relationship Management
- Management
- Operations Management
- Loan processing
- Account management
- Compliance monitoring
- Banking software
- Transaction processing
- Customer relationship management
- Operational efficiency
- Financial advising
- Risk assessment
- Fraud investigation
- Problem solving
- Effective communication
- Adaptable to change
- Financial literacy
Timeline
Retail Banking Specialist
Central State Bank
04.2025 - Current
Assistant Branch Manager
Bank of the West
04.2011 - 01.2022
Day Manager
Taco John's
04.2004 - 04.2011
Associate's degree -
Kirkwood Community College