Jonathan Tenesaca
TD Bank
Toms River,NJ
2
Languages
12
years of professional experience
Customer-focused banking professional with experience advising clients on deposit accounts, loans, and everyday banking solutions. Strong communication, listening, and relationship-building skills support accurate service, compliance, and personalized problem resolution. Consistently contributes to sales targets and branch performance.
Work History
Retail Banking Specialist
4 Years 11 Months- Advised retail clients on deposit accounts, loans, and everyday banking solutions.
- Processed account openings, maintenance requests, and transaction inquiries with accuracy.
- Identified customer needs and recommended suitable products and services.
- Resolved client concerns while maintaining compliance with banking policies.
- Educated customers on digital banking tools, mobile features, and account security.
- Collaborated with team members to achieve sales targets consistently, contributing to overall branch performance.
- Reduced the number of escalated customer complaints by addressing issues proactively and effectively.
- Increased customer satisfaction by providing efficient and personalized banking solutions.
Gas Station Manager
3 Years 5 Months- Scheduled and coached staff to support coverage, performance, and service standards.
- Monitored inventory levels, ordered merchandise, and reduced stock shortages.
- Enforced safety, sanitation, and compliance procedures across fueling and retail areas.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
Construction Assistant
5 Years 11 Months- Coordinated daily jobsite activities, keeping crews supplied, organized, and ready for scheduled work.
- Supervised material deliveries, staging, and inventory control to support efficient project flow.
- Assisted trades with framing, demolition, cleanup, and site preparation across residential projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Established positive relationships with clients through regular communication and attentive service, which led to repeat business opportunities.
- Increased project satisfaction, closely working with clients to understand and meet their requirements.
Education
High School Diploma
Skills
Banking software navigation
Transaction processing
Fraud prevention
Bank product sales
Risk assessment
Cross-selling techniques
Sales strategy
Client confidentiality
Trustworthiness
Communication & listening skills
Honest and dependable
Great computer skills
Accomplishments
- Successfully completed & achieved the elevate training program with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Banking Specialist
TD Bank
08.2021 - 07.2026Read More
Gas Station Manager
Quick Check
01.2018 - 06.2021Read More
Construction Assistant
Dannys General Contractor LLC
01.2015 - 12.2020Read More
Hightstown Highschool
High School Diploma
Read More