Danielle DeBose

• Supervised and trained administrative and clinical staff, fostering a supportive environment to boost retention and mitigate burnout
• Led successful clinic relocation, including workflow redesign and patient flow planning
• Optimized provider scheduling and patient flow to improve access and reduce wait times
• Led recruitment, onboarding, and performance management processes
• Maintained HIPAA compliance and operational quality standards
• AthenaNet EHR including templates, workflows, and billing settings

• Increased office efficiency by 30% through workflow standardization and daily team huddles
• Scheduled 1,000+ patients monthly across multiple facilities
• Coordinated case management and follow-ups for high-risk patients
• Conducted preventive care chart reviews to close care gaps
• Monitored referrals, diagnostics, and hospital discharges
• Provided Medical Assistant cross-coverage during staffing shortages
• Reported scheduling metrics to support quality improvement

• Coordinated schedules for healthcare providers and patients, ensuring timely access to care.
• Managed appointment bookings using electronic scheduling systems, optimizing patient flow and resource allocation.
• Engaged with staff daily to enhance patient movement throughout facility, improving overall patient experience.

• Delivered patient-centered front office support
• Managed scheduling, insurance verification, and payments
• Streamlined MA workflows adopted across three clinics
• Supported top 10% national CAHPS patient satisfaction scores
• Led daily operations across three clinic locations
• Managed staffing, onboarding, and training
• Maintained budgets, payroll coordination, and inventory
• Performed full-scope Medical Assistant duties including:

• Obtained and recorded patient vital signs, including blood pressure and heart rate.
• Phlebotomy
• EKGs
• Injections
• Wound care
• Patient education