Danielle DeGennaro
Account Coordinator
Churchville,NY
Summary
Dynamic customer service professional with extensive experience in the dealership industry, recognized for fostering customer satisfaction and effectively resolving conflicts. Proficient in various CRM's and skilled in communication, I excel at building relationships and enhancing client experiences, ensuring repeat business through personalized service, product recommendations, and building report with my clients. Diligent Customer Care Manager with proven ability to manage customer care operations effectively. Successfully led initiatives to improve customer satisfaction and streamline processes. Demonstrated expertise in conflict resolution and team leadership.
I am self motivated to excel and succeed in whatever field I am trying to accomplish. One would say that I am a perfectionist, sometimes to a fault. I will work with you if you work with me. I enjoy a give and take type of atmosphere and I love to learn new things. Other than that I am a happy, and easy going person. I can take constructive criticism well because one of the most important things to me is Personal Development.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Personal Shopper
Instacart Shoppers
Rochester, New York
02.2025 - Current
- Delivers groceries and other merchandise to residential customers within anticipated timeframes to maximize item freshness.
- Leveraged electronic inventory system to enter information about items purchased.
- Complied with federal, state and company regulations and standards for product freshness, food safety, and sanitation.
- Delivers frozen food, alcohol, and prescriptions medication in accordance with New York state regulations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Informed customers of promotions to increase sales productivity and volume.
- I have consistently received high ratings from my clients along with excellent reviews of my service.
Bar Back
Temple Bar And Grill
06.2024 - 09.2025
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Effectively trained new hires in the services of Bar Backing.
- Served customers the correct food order.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked ice, condiments, and snacks.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Delivered food to customers at bar and tables.
Customer Care Manager, Cashier, & Greeter
Bob Johnson Mazda
04.2022 - 04.2025
- Performed additional functions assigned at management's discretion.
- Provided information regarding in-store promotions, warranties, products and services.
- Directed clients to the appropriate Sales Person depending on who was next up in the round robin list that I created when I was the also preforming the role of Greeter.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Leveraged data analytics tools for insights on customer feedback trends, refining best practices accordingly.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Championed the integration of new CRM software into daily operations, streamlining case management procedures.
- Optimized workflows through process improvements, reducing response times without sacrificing quality standards.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Adapted quickly to changing business needs by revising processes for increased flexibility and scalability in service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Digital Consultant
Cortese Auto Block
07.2019 - 03.2022
- Provided expert consultation services on best practices in digital marketing, resulting in client satisfaction and repeat business opportunities.
- Coached junior team members on best practices in digital consulting, contributing to the development of a high-performing team.
- Maintained high dealership standard for quick response times and prompt handling of client questions.
- Set up appointments with potential and current customers to promote new products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Customer Care Consultant
Hoselton Auto Mall
04.2019 - 07.2019
- Memorized an extensive psychologically backed script on how and why to motivate clients to schedule an appointment.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Engaged with clients to understand needs, resolve issues and answer product questions.
- Met and exceeded daily service quality and performance goals.
- Remained calm, composed and polite to deescalate aggressive client behavior.
- Delivered prompt service to prioritize customer needs.
Digital Consultant
Cortese Auto Block
05.2015 - 04.2019
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
Packaging and Machine Operator
EPi Printing and Finishing
02.2013 - 09.2015
- Applied completed labels and applicable information to packages.
- Communicated with team members to streamline workflow.
- Cross-trained on various equipment to help meet production requirements.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Mobile Sales
Best Buy
11.2013 - 01.2015
- Worked with confidential client information.
- Worked one-on-one with clients consulting them in regards to which device, phone plan, and service provider will work best for their needs.
- Worked with Verizon, AT&T, Sprint, Boost Mobile, Virgin Mobile, Tracfone, and international services.
- Cross-trained to sell computers, tablets, e-readers, and other media.
- Minimized loss by watching for and recognizing security risks and active theft.
- Managed cash and credit card transactions.
- Trained new employees on sales techniques and company policies.
Cashier, Baker, Supervisor
Tim Horton's
03.2011 - 02.2013
- Delivered fast paced, precise client service to meet a timed morning shift from 6am-10am to make sure clients got their drive-thru window order in under 30 seconds.
- Baked, shaped and finished bread, pastries and cakes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Mentored and supervised new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science - General Sciences Studies
Monroe Community College
Henrietta, NY 05.2001 -
Advanced Regents Diploma -
Churchville-Chili SHS
Chili, NY 05.2001 -
Acting/Modeling/Communications -
Barbizon School of Modeling
Henrietta, NY06-2004
Skills
Microsoft Office Suit
Communication
Creativity
Emotional Intelligence
Customer service
Teamwork skills
Problem solving
Relationship building
Attention to detail
Accurate money handling
Prioritizing orders
Planning and organization
Customer relations
Documentation and reporting
Verbal and written communication
Verifying order accuracy
Upbeat and outgoing attitude
Delivery management
Shopping management
Product awareness
Multitasking Abilities
Teamwork
Written communication
Adaptability
Organizational skills
Team leadership
Customer satisfaction
Persuasive communication
Customer retention
Professionalism
Business development
Conflict resolution
Certification
Auto Alert
Timeline
Basics of Entrepreneurship: thinking and doing
10-2025
Personal Shopper
Instacart Shoppers
02.2025 - Current
Bar Back
Temple Bar And Grill
06.2024 - 09.2025
Customer Care - Beyond the Basics
03-2023
AutoFi
02-2023
Mastermind
12-2022
Customer Care Manager, Cashier, & Greeter
Bob Johnson Mazda
04.2022 - 04.2025
Digital Consultant
Cortese Auto Block
07.2019 - 03.2022
Customer Care Consultant
Hoselton Auto Mall
04.2019 - 07.2019
Auto Alert
05-2015
Digital Consultant
Cortese Auto Block
05.2015 - 04.2019
Mobile Sales
Best Buy
11.2013 - 01.2015
Packaging and Machine Operator
EPi Printing and Finishing
02.2013 - 09.2015
Cashier, Baker, Supervisor
Tim Horton's
03.2011 - 02.2013
Associate of Science - General Sciences Studies
Monroe Community College
05.2001 -
Advanced Regents Diploma -
Churchville-Chili SHS
05.2001 -
Acting/Modeling/Communications -
Barbizon School of Modeling