Danielle Delaine-Kearse
Senior Connection Center
Tampa,FL
1
Certification
12
years of professional experience
Results-oriented training and development Manager with expertise in designing and implementing impactful learning initiatives. Skilled in fostering collaboration and adapting training programs to meet evolving organizational needs. Committed to enhancing employee performance and driving growth through strategic training solutions.
Work History
Quality Assurance and Training Manager
3 Years 10 Months- Collaborated with department heads to identify training needs aligned with organizational goals.
- Designed and implemented training programs to enhance staff skills and knowledge.
- Developed evaluation metrics to assess training effectiveness and participant engagement.
- Facilitated workshops and seminars to promote continuous learning among employees.
- Analyzed feedback from training sessions to refine content and delivery methods.
- Oversaw onboarding processes, ensuring new hires received comprehensive orientation training.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Long Term Care Services Coordinator
2 Years- Oversee Long Term Care Specialists completing over-the-phone screenings for state and federally funded programs.
- Oversee Long Term Care Specialists completing eligibility assistance for the Statewide Medicaid Managed Care Long Term Care program.
- Collaborated with local organizations to expand service offerings for senior clients.
- Streamlined communication processes between departments to improve service delivery efficiency.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Alzheimer's Disease Initiaive Intake Specialist
3 Years 10 Months- Conducted comprehensive assessments to determine client eligibility for services and resources.
- Facilitated effective communication between clients and service providers to enhance support delivery.
- Developed and maintained detailed case documentation to ensure compliance with organizational standards.
- Led initiatives to review and refine intake protocols, resulting in improved client satisfaction rates.
Member Services Supervisor
1 Year 1 Month- Assisted members with questions or concerns to enhance shopping experience.
- Managing numerous cashiers while exemplifying excellent cash handling skills.
- Facilitated training sessions for entry-level associates to enhance their skills.
- Training entry-level associates.
- Coordinated and assigned daily functions to entry-level associates to streamline operations.
Apparel Sales Associate
1 Year 8 Months- Maintained clean and safe areas for customers to enhance shopping experience.
- Collaborated with associates to restock products and align on company goals.
- Organized merchandise placement in store to meet company standards.
- Assist in maintaining areas clean and safe for customers.
Education
Masters - Social Work
Bachelors - Social Work
Skills
Quality assurance
Onboarding strategy
Training delivery
Performance coaching
Microsoft Office: Word
PowerPoint
Outlook
Excel.
Google Docs
Google Slides
Google Sheets
Written and Verbal communication skills
Certification
- Suicide Prevention , Suicide Prevention Resource Center - Feb. 2026.
- Long Term Care Program Education, Department Of Elder Affairs - Dec. 2016.
Timeline
Quality Assurance and Training Manager
Senior Connection Center
10.2022 - CurrentRead More
Long Term Care Services Coordinator
Senior Connection Center (SCC)
10.2020 - 10.2022Read More
Alzheimer's Disease Initiaive Intake Specialist
Senior Connection Center
12.2016 - 10.2020Read More
Member Services Supervisor
Berkley and Johnson Wholesales Club
11.2015 - 12.2016Read More
Apparel Sales Associate
Walmart
03.2014 - 11.2015Read More
University of South Florida
Bachelors from Social Work
Read More
University of South Florida
Masters from Social Work
Read More
Professional Accomplishments
In October of 2024, I became a workshop speaker for the Southeastern Association for Area Agencies on Aging (SE4A). The session provided innovative ways to improve the onboarding experience; as well as a quality assurance view on the training process for new and existing hires.