Danielle De La Torre
Simi Valley,CA
Summary
Dedicated individual with years of expertise in business management, human resources, and staff development. Talented in bridging gaps between store and company management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams with a focus on knowledgeable, empowered, and rewarding environments for staff.
Overview
13
13
years of professional experience
Work History
Talent & Business Operations Manager
Sephora
Los Angeles, CA
10.2011 - Current
- Drove successful metrics for company's objectives in fast-paced environment through proactive communication and positive feedback.
- Built and maintained client/vendor relationships by standing behind my word and delivering on projects and events.
- Evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Created and delivered yearly performance reviews.
- Performed written documents of policy violations and terminations/offboarding.
- Interviewed, hired, and onboarded all staff and equipped to comply with company policies and procedures.
- Built strategic schedules for employees with great balance for business and staff.
- Approved regular payroll and leave of absence for employees.
- Conducted multiple weekly staff meetings to motivate, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge and built educational culture within stores.
- Developed new store location.
- Head of recruiting for store and assist other locations in Los Angeles district since 2020.
Lead Receptionist
Basset Home Furnishing
Agoura Hills, CA
02.2005 - 07.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Entered all invoice and processed payments
- Acted as first point of contact and set appointments for prospective clients and continued as their point of contact for weeks while product arrived to their homes.
- Received and routed business correspondence to correct departments and staff members.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Skills
- Hiring, Onboarding, Educational Development
- Schedule and Payroll Operations
- Work Planning and Prioritization
- Business Leadership
- Coaching and Mentoring
- Administrative Management
- Operations and Merchandising
- Project Management
- Inventory Control and Loss Prevention
- Tableau, Dayforce HCM, Microsoft Suite experience
Other Experience
Starbucks Lead, Personal Assistant, Office Administrator, and Gym Coach.
References
Regina Giambrone - Previous Mangager - 408.691.4818
Lenore Mooney - Previous Manager - 925.354.7449
Hana Hulett - Professional Reference - 918.850.9251
Timeline
Talent & Business Operations Manager
Sephora
10.2011 - Current
Lead Receptionist
Basset Home Furnishing
02.2005 - 07.2007