Danielle DePledge
Cleveland,USA
Summary
Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Overview
19
19
years of professional experience
Work History
Senior Project Manager
AML RightSource
10.2021 - Current
- Build strong, lasting relationships and partnerships through client service; serve as the primary point of contact for client communications
- Create progress reports and monitor data to assess efficiencies
- Coordinate project activities and resources with upper management
- Support client procedure implementation, training, and onboarding
- Responsible for succession planning and promotion of field level employees
- Create and maintain project documentation, plans, and progress reports
- Manage team production and results to ensure client satisfaction; work to improve production and quality through identifying efficiencies and streamlining processes
- Draft and present monthly client billing invoices to upper management
- Provide accurate forecasting to the client to ensure deadlines are met
Manager
AML RightSource
10.2020 - 10.2021
- Worked to organize and implement training and development for 100+ analysts including fraud training
- Responsible for overseeing multiple workflows including both AML and fraud with 50+ analysts
- Selected to and successfully implemented seven new fraud projects
- Assisted the training, sales, and client delivery departments in fraud aspects
- Effectively created 19 projects and imported resource and client asset data for 200+ analysts for new company reporting program including training for analysts and assisted management with additional development
- Effectively worked with management to forecast resource allocation for multiple projects
- Served as part of the management team serving a client program totaling over $18 million per year in 2018 and 2019 projected revenue
- Met client deadlines and Service Level Agreements
- Displayed AML RightSource’s core values to management, clients, and teammates
- Provided project status updates and reports to management
- Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary
- Assisted management to reconcile inaccuracies with project billing
Associate Manager
AML RightSource
02.2019 - 10.2020
Senior Analyst
AML RightSource
06.2016 - 02.2019
District Manager
Community Choice Financial LLC (dba Checksmart Financial)
01.2014 - 06.2016
- Managed six units including six managers, one assistant manager, and twenty-three customer service representatives
- Recruited, interviewed, and hired all employees within the district
- Trained management team with writing annual appraisals and corrective actions
- Worked with loss prevention to thwart employee fraud and customer fraud
- Ensured all training courses are taken and understood
- Audited units to ensure company, federal, and state policies and procedures
- Responsible for succession planning and promotion of field level employees
- Motivated team members with innovative contests in order to meet corporate goals
- Trained field team on marketing and selling company products
- Scheduled and facilitated monthly manager meetings and quarterly CSR meetings
- Addressed and resolved all customer complaints within district
- Analyzed P&L reports for each unit and set action plans to ensure success of unit
- Increased net income of entire district 19% over 2013
- Increased tax return sales 135% over 2013, placed 10th out of 65 districts
- Six out of six units reached over 100% of prepaid card sales goals in 2014
- Twelve out of twelve corporate audits passed overall and all passed with 90% or better in the Consumer Financial Protection Bureau portion
Store Manager
Community Choice Financial LLC (dba Checksmart Financial)
02.2014 - 01.2014
Assistant Manager
Community Choice Financial LLC (dba Checksmart Financial)
02.2007 - 02.2009
Customer Service Representative
Community Choice Financial LLC (dba Checksmart Financial)
04.2006 - 02.2007
Education
Bachelor of Science - Mathematics
Bowling Green State University
Bowling Green, Ohio08.2012
Associate of Arts Degree -
Lakeland Community College
Kirtland, Ohio05.2001
Skills
- Microsoft Office
- Bilingual (Spanish)
- Project planning
- Client relationship management
- Project plan development
- KPI tracking
- Multi-project management
- Problem-solving
- Critical thinking
- Team leadership
- Work Planning and Prioritization
- Time management
Timeline
Senior Project Manager
AML RightSource
10.2021 - Current
Manager
AML RightSource
10.2020 - 10.2021
Associate Manager
AML RightSource
02.2019 - 10.2020
Senior Analyst
AML RightSource
06.2016 - 02.2019
Store Manager
Community Choice Financial LLC (dba Checksmart Financial)
02.2014 - 01.2014
District Manager
Community Choice Financial LLC (dba Checksmart Financial)
01.2014 - 06.2016
Assistant Manager
Community Choice Financial LLC (dba Checksmart Financial)
02.2007 - 02.2009
Customer Service Representative
Community Choice Financial LLC (dba Checksmart Financial)
04.2006 - 02.2007
Associate of Arts Degree -
Lakeland Community College
Bachelor of Science - Mathematics
Bowling Green State University
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