Danielle Dixon
San Tan Valley
Summary
I have successfully completed three years of active duty in the U.S. Army in logistics. As a Unit Supply Specialist, I have become proficient as a leader and very knowledgeable in the technological side of my job. I have had many opportunities to work with other colleagues in this highly sensitive and challenging field. Objective: As I embark on this next journey, stability and security are my priorities. With the skill set, the foundation, and the values I have learned and established, I am ready for new career challenges and the rewards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Job Coach
Quality Connections
03.2023 - Current
- Recognized client barriers and devised strategies to resolve.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Kept detailed records of client progress in the work training program.
- Helped clients build their soft skills for future employment opportunities outside of Quality Connections.
- Discussed goals with clients and support team on a quarterly basis in order to implement the next stage.
- Worked 1:1 with clients with Work Adjustment Training, Supported Education and Rehabilitation Instructional Services.
cable technician
END2END TECHNOLOGIES
08.2020 - 05.2022
- Experience using a phone to manage workorders through CXConnect
- Able to navigate through CXConnect for details about workorders such as the equipment that needs to be installed for the customer
- This also includes using EClerx for dispatch support
- Installed modems/routers for internet service
- Installed cable boxes such as a mini box, C2 HD, C2 DVR and C1
- Installed EMTA for phone and data services
- Learned how to troubleshoot issues with phone and data equipment
- Used a Viavi meter to test RX and TX, check internet speeds coming from pedestal
- Used this meter to fix issues with equipment or test where complications were coming from whether it be equipment installed or cable lines
- Used numerous tools and ladders to do installations at residential homes
- Experience with fiber optic installed for data
- Ability to use a fiber splicer to splice fiber
- Used a light meter to test light and make sure it was within the required signal range to work proficiently for customer
- Transitioned from residential technician to CB Technician
- Helped and learned about IPC for phone services for business
- Learned how to wire IPC and run CAT6 lines through numerous businesses
- Learned how to do a turn up or activation of services
- Currently performing a project for Chandler Unified School district
- Another technician and I are running data lines for certain classrooms.
FIRST STAR VENDING
02.2020 - 06.2020
- Restocked vending machines with food and drinks
- Ability to lift 50+ pounds
- Ability to organize goods based on expiration dates to maintain freshness
- Maintained a schedule throughout the week and ability to work within a certain time.
BENEFITS COORDINATOR
PACIFIC DENTAL SERVICES
04.2019 - 12.2019
- Coordinates dental insurance benefits and consults patients' financial responsibility
- Helped manage the receptionist area by answering phone calls, scheduling new and current patients, greeting visitors, and keeping the receptionist area and front lobby clean and organized
- Reviewed dental insurance benefits for patients to ensure they have coverage
- Built strong relationships with patients on a daily basis.
WAREHOUSE CLERK
DB Schenker
12.2017 - 03.2019
- Shipping materials weighing five to sixty pounds using, program
- Receiving materials from UPS, FedEx, DHL and many other couriers
- Providing customer service to Intel employees such as helping them find packages and coordinating where their bulk items should be delivered
- Handling and sorting mail for Intel employees as well as delivering their packages within a twenty-four-hour period and increased the SLA to ninety nine percent.
UNIT SUPPLY SPECIALIST
S. ARMY
08.2014 - 12.2017
- Supervised security for up to one million dollars of highly sensitive equipment resulting in a zero loss over a three-year period
- Processed incoming colleagues to the organization by filling out personal file that was organized alphabetically
- Assisted in many inventories with leaders which led to me conducting future inventories when a new leader was appointed to the organization
- Operated and maintained vehicles with zero operational difficulties
- Coached new subordinates about their job description specifically as a unit supply specialist which helped develop leadership skills
- Organized and calculated a list of shortages in supplies for vehicles and the organization for the incoming leader
- Awarded the army achievement medal
- Highly proficient in Microsoft software and government operating software.
Education
army basic skills course -
FORT JACKSON
CAROLINA, SOUTHnovember 2014- december 2014 advanced skills course, FORT -
LEE
GRADUATED -
FLAGSTAFF HIGH SCHOOL
FLAGSTAFF, AZRECEIVED HIGH SCHOOL DIPLOMA -
Bachelor of Arts - Social Work
Grand Canyon University
08.2026
Skills
- LEADERSHIP
- TEAMWORK
- COMMUNICATION
- MULTITASK
Certification
- First Aid/CPR Certified
- Level One Fingerprint clearance card
References
Ramon Hernandez
DBSchenker Lead
602-872-2971
Kevin Robinson
U.S. Army
719-439-2371
Shelby Arviso
Benefits Coordinator
928-380-9929
Ray Wilson
Cable Technician
480-881-5589
Timeline
Job Coach
Quality Connections
03.2023 - Current
cable technician
END2END TECHNOLOGIES
08.2020 - 05.2022
FIRST STAR VENDING
02.2020 - 06.2020
BENEFITS COORDINATOR
PACIFIC DENTAL SERVICES
04.2019 - 12.2019
WAREHOUSE CLERK
DB Schenker
12.2017 - 03.2019
UNIT SUPPLY SPECIALIST
S. ARMY
08.2014 - 12.2017
army basic skills course -
FORT JACKSON
november 2014- december 2014 advanced skills course, FORT -
LEE
GRADUATED -
FLAGSTAFF HIGH SCHOOL
RECEIVED HIGH SCHOOL DIPLOMA -
Bachelor of Arts - Social Work
Grand Canyon University