Danielle Dodd
Jacksonville,FL
Summary
Dynamic mortgage professional with extensive experience at JPMorgan Chase & Co, excelling in mortgage originations and operations seeking return to the industry. Proven track record in reducing loan production errors and enhancing customer satisfaction through exceptional communication and problem-solving skills. Adept at implementing strategic improvements, achieving top performance metrics, and fostering collaborative relationships.
Overview
16
16
years of professional experience
Work History
Second Career
Career Break for Professional Development
, FL
11.2022 - Current
- Adapted successfully to a new professional domain, focusing efforts on advancing community health systems.
- Earned required knowledge and abilities for transformative career opportunities.
Credit Ops Analyst
JPMorgan Chase & Co
06.2022 - 11.2022
- Managed a large portfolio of loans, assuring timely and accurate credit risk assessments and monitoring.
- Played a key role in developing and implementing credit risk management strategies, resulting in a significant reduction in portfolio delinquency and default rates.
- Developed strong relationships with clients and partners, delivering high-quality customer service.
Mortgage Banking Underwriter II
JPMorgan Chase & Co
07.2020 - 06.2022
- Underwrote and approved over 120 mortgage loans within a 12-month period, maintaining a high level of accuracy and adherence to lending guidelines.
- Facilitated mortgage origination operations, maintaining compliance with industry regulations.
- Provided expert guidance to clients throughout the mortgage process, ensuring clarity and understanding.
Quality Analyst
Digital Risk LLC. an Mphasis Company
12.2019 - 07.2020
- Enacted a comprehensive quality control program for mortgage loans, resulting in a significant improvement in loan quality and a reduction in loan repurchase and audit findings.
- Conducted thorough reviews and audits of mortgage loan files, safeguarding compliance with regulatory requirements, internal policies, and investor guidelines.
- Provided expert guidance to clients throughout the mortgage process, ensuring clarity and understanding.
Quality Control Specialist I
JPMorgan Chase & Co
01.2016 - 03.2019
- Ensured a robust quality control program for the mortgage banking division, resulting in a significant reduction in loan production errors and compliance issues.
- Performed thorough audits of mortgage loan files for compliance with regulatory requirements and internal policies, resulting in a decrease in audit findings and penalties.
- Collaborated with internal teams and external partners to streamline processes and resolve issues efficiently.
Mortgage Banking Underwriter I
JPMorgan Chase & Co
05.2015 - 01.2016
- Consistently met or exceeded company targets for loan approval turnaround time, ensuring timely closing of mortgage loans for clients.
- Played a key role in improving efficiency and reducing loan cycle time by implementing process improvements and automation tools.
- Managed mortgage loan processing and closing for a diverse portfolio, consistently achieving top performance metrics.
Customer Assistance Specialist & Sr. Lead Operations Specialist (Litigation)
JPMorgan Chase & Co
06.2009 - 05.2015
- Managed a large portfolio of complex litigation cases, including coordinating with attorneys, clients, and third-party vendors, resulting in efficient and effective case management.
- Assisted in the management of default mortgage cases by thoroughly reviewing and analyzing customer documentation, resulting in accurate and timely resolution of cases.
- Identified and resolved processing challenges, resulting in improved turnaround times and customer feedback.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12-2018
Skills
- Mortgage Originations & Operations
- Troubleshooting & Problem-Solving
- Excellent Communication & Customer Service
- Collaboration & Teamwork
- Solutions-Oriented Mindset
- Resource Utilization
Timeline
Second Career
Career Break for Professional Development
11.2022 - Current
Credit Ops Analyst
JPMorgan Chase & Co
06.2022 - 11.2022
Mortgage Banking Underwriter II
JPMorgan Chase & Co
07.2020 - 06.2022
Quality Analyst
Digital Risk LLC. an Mphasis Company
12.2019 - 07.2020
Quality Control Specialist I
JPMorgan Chase & Co
01.2016 - 03.2019
Mortgage Banking Underwriter I
JPMorgan Chase & Co
05.2015 - 01.2016
Customer Assistance Specialist & Sr. Lead Operations Specialist (Litigation)
JPMorgan Chase & Co
06.2009 - 05.2015
Associate of Arts -
Florida State College At Jacksonville
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