DANIELLE DOMINQUEZ
Apple Valley,CA
Summary
Results-oriented professional with qualifications in clerical duties, customer service, sales, auditing, quality control, and admissions. Highly motivated and creative Customer Service Representative with strong interpersonal and organizational skills. Adept at multitasking various challenges, with a career characterized by advancement, increasing responsibilities, and notable achievements. Skilled in assessing requirements, determining priorities, analyzing courses of action, and adjusting for peak efficiency. Always presenting a professional and positive company image. Key strengths include excellent customer service, focus on quality service exceeding expectations, successful team building and leadership skills fostering a motivated organization, clear communication of complex information, and solid financial and analytical skills.
Overview
21
21
years of professional experience
Work History
Senior Admissions Professional
US Colleges
Victorville, CA
02.2022 - 05.2025
- Responsibilities: Admissions Professional responsible for new student admissions into educational programs commensurate with the needs and career goals of prospective candidates. In this role, the Admissions Professional use the highest ethical and professional standards to assess, interview, and follow up with prospective students.
- Receive in-bound inquiries and conduct outbound phone calls to prospective students.
- Develop and implement a plan for generating referrals and developing leads, including but not limited to, current students, every phone contact, and every interview.
- Assess and interview prospective students to determine their needs and goals.
- Conduct tours of the facilities, highlighting features and benefits related to prospective student interest and program offerings.
- Describe program offerings to prospective students fully and accurately and follow practices that permit prospective students to make informed and considered enrollment decisions.
- Enroll students who meet eligibility requirements
- Meet or exceed weekly, monthly, and quarterly enrollment and “Start” goals established monthly by the Director of Admissions.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Organized open house events that showcased campus offerings, resulting in increased interest from potential applicants.
Licensed Insurance Agent/Assistant Manager
City Best Insurance Services
Victorville, CA
08.2009 - 02.2022
- Responsibilities: Licensed Insurance Agent to provide affordable auto insurance to the public. I am assigned several office objectives for the month such as, but not limited to; maintain sales goals a month, process customers payments, filing and supervise office when office manager is not available to solve customer challenges quickly and effectively.
- Consult with customers on their insurance needs. Discuss coverage’s and provide sales quotes to prospective policyholders. This includes creating demand for products and coverage levels that the customer may not have previously had – when it is in the prospect’s best interest.
- Identify and execute on cross-selling and up-selling opportunities.
- Maintain required insurance licenses.
- Accuracy and completeness of new business applications
- A demonstrated high level of professionalism
- DMV Services such as but no limited to; Title Transfers and Registration Renewals
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Insurance Agent/Manager
Fred Loya Insurance
Hesperia, CA
02.2008 - 08.2009
- Responsibilities: Office Manager for Local office to sell personal lines insurance product to the public. Managed and directed office employees to Cultivate strategic partnerships with dealers and small businesses.
- Maintained office sales goals.
- Filed policies, made copies of paperwork.
- Assisted with Endorsement and Claims Department when necessary and requested.
- Enthusiastic and Self-motivated
- Strong communication skills verbal and written.
- Excellent organization and interpersonal skills In-depth
- Knowledge of company services, products, marketing techniques/principles and insurance industry trends.
- Maintained high standards of customer service by building relationships with clients.
411 Operator
Verizon Life source Call Center
Victorville, CA
10.2004 - 01.2008
- Responsibilities: include, but are not limited to, handling a high call volume of calls in a call center, provided Directory Assistance to landline, wireless and Business customers. Handled and Maintained customer complaints when needed. Maintained monthly goals and objectives.
Education
High School Diploma -
Hesperia Adult School
01.2021
Skills
- Windows
- Microsoft Word
- Excel
- Internet/E-mail
- Outlook
- Admissions expertise
- Goal setting
- Student support
- Student counseling
- Career and educational counseling
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Critical thinking
- Decision-making
- Relationship building
Timeline
Senior Admissions Professional
US Colleges
02.2022 - 05.2025
Licensed Insurance Agent/Assistant Manager
City Best Insurance Services
08.2009 - 02.2022
Insurance Agent/Manager
Fred Loya Insurance
02.2008 - 08.2009
411 Operator
Verizon Life source Call Center
10.2004 - 01.2008
High School Diploma -
Hesperia Adult School