Danielle Dorsey
Dallas,TX
Summary
Experienced and detail-oriented professional with a strong desire to secure a position as a Customer Service Representative, Claims Specialist, or Data Entry Clerk. Demonstrating exceptional communication skills, prioritizing accuracy and possessing a proven ability to efficiently handle high-volume tasks. Committed to delivering excellent service, resolving customer inquiries, and upholding data integrity in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Executive Personal Assistant
Southern Hospitality Management
Dallas, TX - Remote
10.2020 - 11.2024
- Managed executive-level communications and inquiries, providing timely responses and ensuring seamless operational support
- Coordinated logistics for travel and events, demonstrating organizational efficiency in high-pressure environments
- Prepared and reviewed documents for accuracy, ensuring compliance with company policies
- Utilized advanced proficiency in Microsoft Word, Excel, and Outlook to manage executive schedules and communications efficiently
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Operations Support Representative
CalAmp
Richardson, TX
08.2019 - 09.2020
- Coordinated client communications and scheduling for system installations to ensure timely service delivery and effective interaction
- Conducted detailed research and data analysis to aid in informed operational decision-making while maintaining precise and comprehensive database records in compliance with organizational standards
- Managed inbound communications across various channels, including calls, emails, chats, and faxes
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Boosted morale among teammates through exceptional teamwork skills; fostering an environment of collaboration and trust that led to higher levels of overall team performance.
Data Entry Clerk
Pilot/Flying J
Plano, Texas
01.2019 - 03.2019
- Collected, calculated, and entered data into the payroll system, ensuring accurate payroll processing and compliance with company standards
- Retrieved and managed payroll data to support timely and efficient payroll operations, facilitating seamless payroll cycles
- Transcribed data from hardcopy sources into digital formats, maintaining data integrity and accessibility
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
Provider Data Specialist
UnitedHealth Group
Richardson, TX
02.2016 - 07.2018
- Ensured data integrity and compliance within healthcare provider systems, enhancing accuracy in data management
- Processed and verified data inputs, facilitating integration and reliable reporting across systems
- Generated and analyzed reports to aid informed decision-making for management
- Provided input into database or system design based on evolving processes, regulations, or client needs
- Utilized various database systems and tools for data entry and research, including Excel, FACETS, and COSMOS
- Managed data received from multiple inbound sources such as spreadsheets, emails, and claims
- Reviewed system results to ensure accuracy of entered data
- Contacted internal data submitters and healthcare providers for data verification and clarification
- Formatted data for automated loading into respective systems
- Researched databases to accurately pull information for addressing specific business questions
- Streamlined data entry processes for increased efficiency and reduced errors.
- Managed a large volume of records efficiently while maintaining strict attention to detail in a fast-paced environment.
- Provided exceptional customer service by promptly resolving provider inquiries and concerns related to their data.
Customer Service Representative
United Healthcare Student Resources
Plano, TX
11.2014 - 02.2016
- Addressed complex healthcare plan inquiries with empathy to enhance customer satisfaction
- Reviewed insurance claims for accuracy and compliance, ensuring timely resolution
- Achieved a 95% first-call resolution rate, improving customer satisfaction scores by 20%
- Responded to customer service inquiries, identifying assistance needs such as benefits, eligibility, and claims
- Guided and educated customers on consumer-driven health and maximizing health plan benefits
- Assisted customers in navigating online portals, promoting self-sufficiency
- Researched complex issues across multiple databases, resolving customer and escalated issues
- Provided education and status updates on pre-authorizations and pre-determination requests
- Met performance goals in efficiency, call quality, customer satisfaction, and first-call resolution
- Collaborated with support resources to ensure comprehensive issue resolution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Bachelor's - Finance
Cameron University
Lawton, OK03.2025
Diploma -
Eisenhower High School
Lawton, OK05.2004
Skills
- Leadership and Collaboration
- Time Management and Organization
- Health Insurance Plan Knowledge
- Claims Processing
- Conflict Resolution
- Multitasking
- Attention to Detail
- Active Listening
- Problem Solving
- Fast typing speed
- File management
- Customer Service-oriented
- Independent worker
- Word processing
- Problem-solving
- Administrative support
- Professional and mature
- Insurance claims review
- Claims investigation
- Decision-making
- Database management
- Conflict resolution
- Insurance regulations
- Customer service
- Claims processing
- Active listening
- Critical thinking
- Teamwork and collaboration
- Insurance coverage verification
- Data entry software
- Prior authorization processing
- Medical terminology
- Paperwork processing
- Number-savvy
- Teamwork
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Professionalism
- Documentation
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Customer relationship management (CRM)
- Multi-line phone talent
Timeline
Executive Personal Assistant
Southern Hospitality Management
10.2020 - 11.2024
Operations Support Representative
CalAmp
08.2019 - 09.2020
Data Entry Clerk
Pilot/Flying J
01.2019 - 03.2019
Provider Data Specialist
UnitedHealth Group
02.2016 - 07.2018
Customer Service Representative
United Healthcare Student Resources
11.2014 - 02.2016
Bachelor's - Finance
Cameron University
Diploma -
Eisenhower High School