Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Draper

Jackson,MI

Summary

Proven leader and dependable professional with extensive experience at Johnny's Gas Station and SUBWAY® Restaurants, excelling in customer service excellence and staff training. Skilled in cash drawer balancing and adept at fostering customer relations, consistently enhancing loyalty and sales. Demonstrates exceptional multitasking and organizational abilities, driving team success and operational efficiency. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

2
2
years of professional experience

Work History

Cashier

Johnny's Gas Station
Jackson, MI
10.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Assistant Manager

Johnny's Gas Station
Jackson, MI
03.2023 - 10.2023
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

SUBWAY®Restaurants
Jackson, MI
12.2022 - 03.2023
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

Getting High School Diploma -

Graduation Alliance

Skills

  • Returns processing
  • Drawer balancing
  • Product restocking
  • Exchanges processing
  • Spirit, wine, and beer expertise
  • Reports and documents
  • Money handling
  • Multitasking and organization
  • Sales transactions
  • Customer relations
  • Staff training
  • Loyalty program promotion
  • Customer service excellence
  • Cleaning and sanitizing
  • Ordering and stocking
  • ID verification
  • Cash drawer balancing
  • Dependability and reliability

Timeline

Cashier

Johnny's Gas Station
10.2024 - Current

Assistant Manager

Johnny's Gas Station
03.2023 - 10.2023

Assistant Manager

SUBWAY®Restaurants
12.2022 - 03.2023

Getting High School Diploma -

Graduation Alliance

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Danielle Draper