Danielle Eberhardt
Duncan,SC
Summary
Adept at managing high-stress situations, demonstrated through a dynamic career spanning roles from EMT-Basic at Amerimed to 911 Communications Officer. Excelled in customer service and problem-solving, significantly enhancing team efficiency and patient satisfaction. Skilled in CPR and leadership, my contributions have been pivotal in streamlining emergency response protocols and improving community outreach initiatives.
Professional driver with strong commitment to ensuring safe and reliable transportation for students. Skilled in route planning, vehicle maintenance, and adherence to safety protocols. Known for effective communication, teamwork, and flexibility in adapting to changing schedules. Dependable and focused on delivering consistent results while fostering positive and secure environment for passengers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
School Bus Driver
Spartanburg District 5
Lyman, SC
07.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
EMT-Basic
Amerimed
Buford, GA
09.2023 - 03.2025
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
Substitute Teacher, K-12
Gwinnett County Schools
Gwinnett County, GA
08.2023 - 01.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
911 Communications Officer
Barrow County Emergency Services
Winder, GA
05.2024 - 07.2024
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Registered Behavior Technician
Right Start Therapy
Grayson, GA
11.2023 - 02.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
EMT-Basic
Six Flags Over GA
Austell, GA
04.2023 - 10.2023
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
EMT-Basic
Genesis 7 Transport
Lawrenceville, GA
12.2020 - 03.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
Epidemiologist/COVID-19 Response Frontline Case Investigator
Georgia Department Of Public Health
Lawrenceville, GA
01.2021 - 12.2021
- Worked closely with government agencies to ensure timely reporting of communicable diseases according to established guidelines.
- Maintained data, reporting and quality assurance standards throughout investigations.
- Collected and organized data for weekly case summaries.
- Developed risk assessments for various populations based on demographic factors, helping inform targeted intervention strategies.
EMT-Basic
AMR
Buffalo, NY
08.2019 - 11.2020
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
TSA Agent
TSA
Cheektowaga, NY
10.2018 - 10.2019
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
Court Security Officer
Town Of Cheektowaga
Cheektowaga, NY
01.2017 - 09.2019
- Demonstrated sound judgment in handling sensitive information related to cases or individuals within the courthouse setting.
- Served as an integral member of the court''s crisis response team, providing critical support during emergencies or evacuations.
- Collaborated with courthouse personnel to develop and implement comprehensive security plans and protocols.
- Managed complex visitor flow by effectively coordinating entry points, queue management, and access controls during peak hours.
911 Call Taker
Central Police Services
Buffalo, NY
02.2013 - 03.2018
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Streamlined workflow within the dispatch center through proactive collaboration with colleagues on shift scheduling, incident debriefs, and process improvements.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
Bank Teller
KeyBank
Buffalo, NY
03.2007 - 01.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Direct Support Professional
Autism Servics
Buffalo, NY
04.2012 - 11.2012
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Science - Emergency Management
SUNY Canton
Canton, NY05.2018
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- New Hire Training
- Positive Reinforcement
- Cardiopulmonary Resuscitation
- Technical assistant
- Community Outreach
- Dependable and reliable
Certification
- EMT - Emergency Medical Technician
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
School Bus Driver
Spartanburg District 5
07.2024 - Current
911 Communications Officer
Barrow County Emergency Services
05.2024 - 07.2024
Registered Behavior Technician
Right Start Therapy
11.2023 - 02.2024
EMT-Basic
Amerimed
09.2023 - 03.2025
Substitute Teacher, K-12
Gwinnett County Schools
08.2023 - 01.2025
EMT-Basic
Six Flags Over GA
04.2023 - 10.2023
Epidemiologist/COVID-19 Response Frontline Case Investigator
Georgia Department Of Public Health
01.2021 - 12.2021
EMT-Basic
Genesis 7 Transport
12.2020 - 03.2023
EMT-Basic
AMR
08.2019 - 11.2020
TSA Agent
TSA
10.2018 - 10.2019
Court Security Officer
Town Of Cheektowaga
01.2017 - 09.2019
911 Call Taker
Central Police Services
02.2013 - 03.2018
Direct Support Professional
Autism Servics
04.2012 - 11.2012
Bank Teller
KeyBank
03.2007 - 01.2013
Bachelor of Science - Emergency Management
SUNY Canton