Dedicated to leveraging expertise in achieving outcomes, enhancing problem-solving capabilities, and cultivating relationships in dynamic settings while advancing skillset and career.
Overview
17
17
years of professional experience
Work History
BRANCH LEADER
TRUIST
Virginia Beach, Virginia
06.2025 - Current
Drove branch performance and business growth through strategic leadership and relationship management.
Coached and developed teams, enhancing accountability and service excellence.
Strengthened client relationships by identifying and capitalizing on opportunities in deposits, lending, investments, and treasury solutions.
AREA LEADER
CHARTWAY CREDIT
05.2020 - 04.2024
Led initiatives that significantly improved member satisfaction metrics across all branches.
Oversaw multiple branch locations, enhancing sales performance and ensuring operational excellence across assigned markets.
Developed high-performing teams through coaching, promoting accountability and engagement to deliver exceptional service.
Drove collaboration among teams to achieve organizational goals and enhance service delivery.
Cultivated relationships within the community to support deposit acquisition and outreach initiatives.
BRANCH MANAGER
CHARTWAY
10.2016 - 03.2020
Achieved individual and branch sales goals by promoting and cross-selling bank products, enhancing overall branch performance.
Established long-term customer relationships by assessing financial needs and providing tailored solutions, driving customer satisfaction.
Delivered exceptional customer service by listening actively and resolving issues promptly, fostering customer loyalty.
PERSONAL BANKER
BANK OF AMERICA
01.2010 - 03.2016
Provided personalized banking solutions to meet customer needs effectively.
Analyzed financial documents provided by customers to determine their needs.
Collaborated with team members to enhance customer service experiences.